Dominic Mansah
San Antonio,Texas
Summary
A Dynamic Scrum Master with 5.5 years of experience in driving Agile transformations using SAFe methodologies. Adept in Scrum and Kanban frameworks, optimizing team performance, and fostering a culture of continuous improvement. Proven track record in delivering high-impact results through effective Agile practices and cross-functional team leadership
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master
Frost Bank
San Antonio, Texas
02.2024 - Current
- Drive Agile methodologies across Scrum and Kanban frameworks, enhancing team performance and delivering high-value solutions.
- Facilitate Scrum ceremonies, optimize workflow processes, and address impediments to ensure seamless project execution.
- Implement Lean principles for Kanban teams to streamline operations and boost productivity.
Scrum Master
USAA
San Antonio, Texas
01.2023 - 04.2024
- Planned and facilitated all Scrum events, including sprint planning and retrospectives.
- Guided teams in self-organization, cross-functional collaboration, and performance enhancement.
- Managed stakeholder communication and prioritized project needs with Product Owners.
Scrum Master
The Redeemed Christian Church of God
San Antonio, Texas
01.2021 - 01.2023
- Led Scrum and Kanban teams to deliver projects aligned with organizational goals and mission.
- Conducted Scrum ceremonies and managed Kanban processes to optimize task management and productivity.
- Fostered a culture of accountability, innovation, and continuous improvement.
Jr. Scrum Master
Claims Resource Management
San Antonio, Texas
10.2019 - 01.2021
- Facilitated Scrum events, managed impediments, and supported Analytics teams in product development.
- Enhanced team productivity through effective communication, collaboration, and transparency.
- Trained teams on Scrum principles and backlog management.
Project Manager /Scrum Master
TaskUs
San Antonio, Texas
11.2018 - 10.2019
- Led cross-functional projects from inception to delivery, ensuring alignment with business objectives.
- Managed project timelines, resources, and risk mitigation strategies using Agile and Waterfall methodologies.
- Engaged stakeholders and tracked performance to deliver impactful solutions.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT02-2025
Associate of Science - Nursing
San Antonio College
San Antonio, TX05-2022
Skills
- Agile Leadership: Scrum and Kanban frameworks, Agile methodologies
- Team Collaboration: Coaching, facilitation, and empowering self-organizing teams
- Process Optimization: Continuous improvement, metrics tracking, workflow management
- Technical Proficiency: Jira, Confluence, Microsoft 365, Azure, Mural
- Communication: Stakeholder management, clear and concise reporting, conflict resolution
Certification
- SAFe 6.0 Scrum Master (SSM)
- SAFe 5.0 Scrum Master (SSM)
- Scrum Fundamental Certified (SFC)
- CompTIA A+ CE
- Amazon Front-End Software Development
- Scrum Master Accredited Certification
Timeline
Scrum Master
Frost Bank
02.2024 - Current
Scrum Master
USAA
01.2023 - 04.2024
Scrum Master
The Redeemed Christian Church of God
01.2021 - 01.2023
Jr. Scrum Master
Claims Resource Management
10.2019 - 01.2021
Project Manager /Scrum Master
TaskUs
11.2018 - 10.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Science - Nursing
San Antonio College