Dominic McDaniel

• Manage the Produce Department, including hiring, training and developing department associates

• Supervise the performance of all duties and responsibilities of department associates, provide ongoing performance management training, and conduct timely formal performance appraisals for direct reports

• Daily management of labor and the coaching of associates to achieve productivity expectation

• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy

• Support the achievement of budgeted financial and operating results

• Smile and maintain an atmosphere of enthusiastic customer awareness with a primary emphasis on fast, easy, flexible, and friendly customer service, all while creating a positive shopping experience for customers

• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations

• Control store expenses through proper ordering, care for supplies and equipment

• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained

• Ensure Produce Department schedules are written to provide extraordinary customer service at all times

• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Produce Department

• Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done according to policies and guidelines

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Record and report all associate and customer accidents by established Food Lion procedures

• Monitor shrink, ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

• Ensure that all advertising and sales promotion materials and signage applicable to the Produce Department are properly utilized

• Ensure compliance with local, state, and federal regulations

• Provide recognition of accomplishments and offer constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

• Maintain an atmosphere of enthusiastic customer awareness with a primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done according to policies and guidelines
• Unload trucks for the Produce Department
• Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies, and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
• Ensure the station and front end area of the store have a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies, and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents

Responsible for Food Lion To Go operations, making decisions that impact store associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high customer satisfaction and associate morale.