DOMINIC MITCHELL
Newark,CA
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.
Overview
18
18
years of professional experience
Work History
Night Auditor
Hotel Nia
02.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Marriott
10.2020 - 11.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Night Auditor
Springhill Suites By Marriott
08.2019 - 03.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent/Night Auditor
Courtyard By Marriott
02.2014 - 10.2019
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Residence Inn Marriott
02.2007 - 07.2014
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelors of Business - Business Management
Menlo College
06.2014
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Strong Work Ethic
- Generating Reports
Additional Information
Qualified Experience as a Supervisor, Strong Leadership Skills, Positive Attitude, Always prompt for work
Timeline
Night Auditor
Hotel Nia
02.2024 - Current
Front Desk Agent
Marriott
10.2020 - 11.2022
Night Auditor
Springhill Suites By Marriott
08.2019 - 03.2020
Front Desk Agent/Night Auditor
Courtyard By Marriott
02.2014 - 10.2019
Front Desk Agent
Residence Inn Marriott
02.2007 - 07.2014
Bachelors of Business - Business Management
Menlo College
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