Dominic Nguyen
Davenport,FL
Summary
Golf professional with strong background in golf instruction and operations. Managed club events and provided personalized coaching to enhance player performance. Known for effective teamwork and adaptability to meet dynamic club needs, ensuring member satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Assistant Golf Professional
Champions Gate Country Club
Davenport, FL
05.2024 - Current
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Provided exceptional customer service to enhance member and guest experiences.
- Assisted in managing day-to-day operations of golf course and facilities.
- Organized and facilitated golf tournaments, ensuring smooth execution of events.
- Coordinated scheduling for golf operations, ensuring optimal resource allocation and workflow efficiency.
Outside Service Attendant
Arnold Palmer Golf Management
Orlando, FL
11.2023 - 06.2024
- Contributed to a well-maintained facility by performing routine maintenance tasks on golf carts and equipment.
- Maintained safety standards throughout the facility by regularly inspecting cart paths, walking areas, and other common spaces for potential hazards or obstructions.
- Fostered a positive work environment by maintaining open lines of communication with coworkers and supervisors, addressing any concerns or issues as they arose.
- Provided exceptional customer service while assisting guests with loading and unloading their golf bags onto carts.
- Facilitated effective communication between pro shop staff, groundskeepers, and outside service attendants to ensure optimal operation conditions.
Attractions Cast Member
Walt Disney World Resort
Orlando
08.2014 - 09.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
Education
Associate of Arts - Communications
Westside High School
Omaha, NEAssociate of Arts - Communications
Iowa Western Community College
Council Bluffs, IA05-2018
Skills
- Golf cart management
- Team player attitude
- Office administration
- POS systems proficiency
- Team building and leadership
- Staff training and development
Timeline
Assistant Golf Professional
Champions Gate Country Club
05.2024 - Current
Outside Service Attendant
Arnold Palmer Golf Management
11.2023 - 06.2024
Attractions Cast Member
Walt Disney World Resort
08.2014 - 09.2023
Associate of Arts - Communications
Iowa Western Community College
Associate of Arts - Communications
Westside High School