Summary
Overview
Work History
Education
Skills
Timeline
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Dominic Onyia

Englewood

Summary

Experienced professional with a strong background in customer interactions and service solutions. Demonstrates exceptional skills in conflict resolution, communication, and problem-solving to ensure high levels of customer satisfaction and loyalty. Adept at collaborating with teams and adapting to changing needs, consistently focused on achieving efficient and empathetic service to drive results. Reputation for reliability and a proactive approach in meeting both customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Stock Team Member

Walmart
04.2024 - 08.2024
  • Achieved high customer satisfaction ratings by promptly addressing concerns related to product availability or quality issues.
  • Assisted in the execution of promotional events, setting up eye-catching displays that drove customer interest and sales growth.
  • Expedited order fulfillment, prioritizing timely shipment of products to customers.
  • Collaborated with team members to maintain a clean, safe, and organized work environment for increased productivity.
  • Maintained compliance with company policies, local regulations, and industry standards while performing daily tasks efficiently.
  • Ensured proper handling of fragile items, minimizing breakage or damage during the stocking process.
  • Elevated store sales performance through diligent stocking efforts ensuring shelves were consistently stocked with popular items.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Customer Service Representative

United Bank For Africa
03.2021 - 01.2024
  • Worked well in a team setting, providing support and guidance
  • Strengthened communication skills through regular interactions with others
  • Proven ability to learn quickly and adapt to new situations
  • Worked flexible hours across night, weekend, and holiday shifts
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Driver and Transport Manager

Bolt
01.2018 - 11.2020
  • Prepared and updated employees' daily work schedules and resolved delivery problems
  • Reduced fuel consumption for the fleet by conducting regular vehicle maintenance and promoting eco-driving techniques
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures
  • Organized records of vehicles, schedules and completed orders
  • Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance
  • Met transportation service targets and delivered loads on time
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
  • Proven ability to learn quickly and adapt to new situations
  • Delivered services to customer locations within specific timeframes
  • Worked flexible hours across night, weekend, and holiday shifts
  • Passionate about learning and committed to continual improvement
  • Self-motivated, with a strong sense of personal responsibility
  • Developed strong communication and organizational skills through working on group projects

Education

Associate of Applied Science - Real Estate

Institution of Management And Technology
Enugu, Nigeria
10-2018

Skills

  • Relationship Building
  • Adaptive & versatile
  • Active listening
  • Customer service
  • Client relations
  • Follow-up skills
  • Documentation
  • Dispute resolution
  • Research

Timeline

Stock Team Member

Walmart
04.2024 - 08.2024

Customer Service Representative

United Bank For Africa
03.2021 - 01.2024

Driver and Transport Manager

Bolt
01.2018 - 11.2020

Associate of Applied Science - Real Estate

Institution of Management And Technology

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Dominic Onyia