Dominic Onyia
Dayton
Summary
Professional with extensive experience in customer service and conflict resolution, ensuring high customer satisfaction and loyalty. Proven ability to collaborate effectively with teams and adapt to dynamic environments, consistently delivering empathetic and efficient service. Recognized for reliability and a proactive approach in achieving organizational goals and enhancing customer experiences.
Overview
8
8
years of professional experience
Work History
gas leak surveyor
Heath Consultants
Troy
05.2025 - Current
- Conducted comprehensive leak surveys using advanced detection equipment.
- Identified potential leaks and documented findings accurately.
- Collaborated with field teams to prioritize inspection areas effectively.
- Engaged with clients to provide updates on survey progress and findings.
- Recorded data available through use of recording charts, annunciator systems and other monitoring devices in accordance with standard operating procedures.
- Documented all pertinent information gathered during leak surveys, including photographs, notes, and sketches.
- Evaluated customer complaints related to suspected utility line breaks or leaks.
- Reported findings from leak surveys to clients in a timely manner.
- Maintained up-to-date knowledge of relevant regulations and standards related to leak surveying.
- Adhered strictly to company policies regarding health and safety in the workplace.
Ammunition Specialist
US Army Reserves
06.2024 - Current
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory, and issuance of ammunition to teams of soldiers.
- Supervised personnel and offered extensive mentoring and training assistance.
- Supervised assembly and placement of large-scale artillery systems prior to launch.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Business Operations Associate
Walmart
04.2024 - 08.2024
- Achieved high customer satisfaction ratings by promptly addressing concerns related to product availability or quality issues.
- Assisted in the execution of promotional events, setting up eye-catching displays that drove customer interest and sales growth.
- Expedited order fulfillment, prioritizing timely shipment of products to customers.
- Collaborated with team members to maintain a clean, safe, and organized work environment for increased productivity.
- Maintained compliance with company policies, local regulations, and industry standards while performing daily tasks efficiently.
- Elevated store sales performance through diligent stocking efforts ensuring shelves were consistently stocked with popular items.
- Streamlined merchandise handling to enhance store arrangement and accessibility.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Developed and distributed reports to inform management and stakeholders.
- Negotiated contracts with vendors and clients.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Customer Relationship Officer
United Bank For Africa
03.2021 - 01.2024
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with others
- Proven ability to learn quickly and adapt to new situations
- Worked flexible hours across night, weekend, and holiday shifts
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
Transportation Manager
Bolt
01.2018 - 11.2020
- Prepared and updated employees' daily work schedules and resolved delivery problems
- Reduced fuel consumption for the fleet by conducting regular vehicle maintenance and promoting eco-driving techniques
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Organized records of vehicles, schedules and completed orders
- Mentored and trained new drivers, fostering a professional work environment focused on safety and compliance
- Met transportation service targets and delivered loads on time
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Proven ability to learn quickly and adapt to new situations
- Delivered services to customer locations within specific timeframes
- Worked flexible hours across night, weekend, and holiday shifts
- Passionate about learning and committed to continual improvement
- Self-motivated, with a strong sense of personal responsibility
- Developed strong communication and organizational skills through working on group projects
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Education
Associate of Applied Science - Real Estate
Institution of Management And Technology
Enugu, Nigeria, Nigeria10-2018
GED -
Cocci International Secondary School
Enugu10.2012
Skills
- Safety procedures
- Shipping and receiving
- Ammunition handling
- Inventory control
- Ammunition quality assurance
- Hazardous materials handling
- Verbal and written communication
- Security protocols
- Leak detection
- Risk assessment
- Customer engagement
- Data documentation
- Effective communication
- Leak classification
- Data collection
- Field reporting
- Hazard identification
- Skilled with both hand and power tools
- Reliability
- Excellent communication
Timeline
gas leak surveyor
Heath Consultants
05.2025 - Current
Ammunition Specialist
US Army Reserves
06.2024 - Current
Business Operations Associate
Walmart
04.2024 - 08.2024
Customer Relationship Officer
United Bank For Africa
03.2021 - 01.2024
Transportation Manager
Bolt
01.2018 - 11.2020
Associate of Applied Science - Real Estate
Institution of Management And Technology
GED -
Cocci International Secondary School