Dominic Padilla
Friendswood
Summary
Reliable and upbeat associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and suggestive selling. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
09.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
Sales Associate
Shoe Palace
11.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
Paint Associate
PPG Industries
05.2017 - 11.2019
- Displayed exemplary customer service by greeting customers and answering questions concerning products and inventory.
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Performed tinting, mixing and color matching of paint.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Actively engaged customers to gather information on current and future paint projects.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
Sales Associate/Cashier
ZARA, USA Inc.
12.2016 - 05.2017
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Intake Coordinator
SUN Behavioral Health
05.2016 - 12.2016
- Front desk duties, greeting visitors, answering phone calls
- Completed intake assessment forms and filed clients' charts.
- Escort patients to unit floor.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Package Handler
FedEx Ground
08.2014 - 02.2015
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
- Loaded package containers onto forklifts and transported into packaging areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
Education
San Jacinto College South
Houston, TXDiploma -
Clear Brook High School
Friendswood, TX07.2013
Skills
- Stock Replenishment
- Excellent Written and Oral Communication
- Cash Handling
- Customer Support
- Warehousing Practices and Procedures
- POS Systems and Ordering Platforms
- Teamwork and Collaboration
- Product Sales
- Data Entry
Timeline
Barista
Starbucks
09.2021 - Current
Sales Associate
Shoe Palace
11.2019 - 08.2021
Paint Associate
PPG Industries
05.2017 - 11.2019
Sales Associate/Cashier
ZARA, USA Inc.
12.2016 - 05.2017
Intake Coordinator
SUN Behavioral Health
05.2016 - 12.2016
Package Handler
FedEx Ground
08.2014 - 02.2015
San Jacinto College South
Diploma -
Clear Brook High School