Dominic Payne
Lubbock,TX
Summary
- Skills
- Cleaning
- Housekeeping
- Time Management
- Cash Register
- Microsoft Office
- Word
- Customer Service
- Retail sales
- Communications
- Filing
- Hospitality
- Residential Cleaning
- Hospital Experience
- Assembly
- Technical Support
- Packaging
- Microsoft Windows
- Banking
- Typing
- EMR systems
- Hospital experience
- Customer service
- Vital signs
- Documentation review
- Patient monitoring
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
South Plains Rehabilitation Hospital
07.2023 - 04.2024
- Assistant patients with daily activities change in making sure the patient is safe helping them with eating feeding bathing getting dressed
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Supported needs of [Number]+ residents under long-term care.
Customer Service Representative
Aspen Dental
03.2023 - 08.2023
- Assisting customers with setting up dentist appointments and going over insurance to get their appointment set up
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Continuum Global Solutions
11.2021 - 03.2023
- Managed customer accounts, greeted customers, conducted customer service surveys, collected and documented orders, responded to inquiries and issues
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Production Worker
DYNAMIC FOODS
04.2021 - 10.2021
- Working on the production floor making kolaches and corn bread
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.
- Managed inventory levels effectively, avoiding shortages and preventing costly delays in production schedules.
- Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
- Enhanced product quality by conducting regular inspections and identifying areas for improvement.
Housekeeping
Windmill Villiage Nursing And Rehab
09.2019 - 06.2020
- Maintaining a clean and safe environment
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained facility to meet standards through proper maintenance, repair and housekeeping.
- Enforced housekeeping standards to comply with cleaning regulations.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
Housekeeping
Lubbock County
06.2018 - 09.2019
- Cleaning the hospital
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Enforced housekeeping standards to comply with cleaning regulations.
- Maintained facility to meet standards through proper maintenance, repair and housekeeping.
- Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
Housekeeper
Covenant HealthCare
04.2017 - 06.2018
- Cleaning the hospital and taking care of patients needs
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Phone Banker
Wells Fargo
01.2014 - 01.2016
- Provide customer service and look up customer account
- Handled over [Number] incoming telephone calls, emails and chat requests.
- Handled over [Number] incoming telephone calls, emails and chat requests.
- Handled over [Number] incoming telephone calls, emails and chat requests.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Boosted sales revenue by offering personalized product recommendations based on clients'' financial needs and goals.
Wal-Mart Associate
Walmart
11.2009 - 12.2013
- Customer service and cash register experience
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Education
High School Diploma -
Springboard Academy
1901 50th Street07.2014
Skills
- English
- Patient Care
- Customer service excellence
- Customer service standards
- Compassion and Empathy
- Compassionate communication
- Maintaining confidentiality
Certification
- Certified Nursing Assistant
- Nursing Assistant
- Certified Nursing
- CPR Certification
- BLS Certification
- CPR
- CNA
- BLS
- CNA, 07/01/23, 07/01/25, NA0061045360
- CPR Certification, 07/01/23, Present
Timeline
CNA - Certified Nursing Assistant
South Plains Rehabilitation Hospital
07.2023 - 04.2024
Customer Service Representative
Aspen Dental
03.2023 - 08.2023
Customer Service Representative
Continuum Global Solutions
11.2021 - 03.2023
Production Worker
DYNAMIC FOODS
04.2021 - 10.2021
Housekeeping
Windmill Villiage Nursing And Rehab
09.2019 - 06.2020
Housekeeping
Lubbock County
06.2018 - 09.2019
Housekeeper
Covenant HealthCare
04.2017 - 06.2018
Phone Banker
Wells Fargo
01.2014 - 01.2016
Wal-Mart Associate
Walmart
11.2009 - 12.2013
High School Diploma -
Springboard Academy
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