Dominic Payne
Long Beach,USA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
22
22
years of professional experience
Work History
Shift Lead Dispatch and CCTV Monitor
Securitas Security Services USA
10.2022 - 04.2024
- Responding to alarm activations, CCTV incidents, and calls to the emergency out of hours service. Monitoring of 126 cameras. Producing evidential records and witness statements, and maintaining daily logs, shift reports, and incident reports.. Liaising with authorities providing detailed intelligence to police or security staff about suspects, and assisting police with inquiries
Hospital Security Officer
Allied Universal Security Services
03.2018 - 09.2022
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
HVAC Assist
J. Fenske Heating & Air
09.2017 - 12.2018
- Responsible for installing, maintaining and repairing heating, ventilation, air-conditioning and refrigeration systems in industrial, residential and commercial settings
Reservations Coordinator/Guest Services Agent
Joint Forces Military Training Base
05.2016 - 08.2017
- Responsible for Handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner
- Quoting available rates to maximize room revenue according to Billeting standards
- Complete Check-In/Check-Out process for all guests
- Perform administrative tasks and functions related to Billeting
- (Military Lodging)
- Handled reservations and answered questions from interested patrons for busy 122-room hotel.
Bartender
V&M Bistro
10.2015 - 10.2016
- Make and serve drinks to guests and servers following established guidelines, procedures and policies with regard to beverage and safety controls as prescribed by Owner's standards
- Ring guest checks, collect cash, and processes credit charges in the exact manner as outlined by policies and procedures
- Maintain inventory control, initiate liquor requisitions, and ensure established pars are maintained
- Comply with, state/federal/corporate liquor laws through age verification and terminating alcohol consumption of seemingly intoxicated individuals
Night Auditor
DoubleTree By Hilton
10.2015 - 04.2016
- Complete the check-out process for departing guests using the hotel systems
- Manage, effectively and efficiently, Guest requests, inquiries, and complaints
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Maximize sales revenues through up-selling and marketing programs
- Maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
Collections Manager
United Portfolio Reconciliation Inc.
07.2013 - 10.2015
- Served as a direct point of contact for Field Representatives and their management team(s)
- Provided an exceptional level of customer service and assistance with questions, concerns, or inquiries about programs or services
- Resolved Field Representatives' complaints according to guidelines established by the company
- Conducted additional research and follow-up to resolve questions, concerns, or issues
- Coded and entered at least 300 invoices each day into in-house accounting software.
Night Manager
Brandywine River Hotel
04.2012 - 07.2013
- Confirmation of guest information and room rate, selection of rooms, promoting marketing programs
- Field guest complaints, conduct research, resolve and negotiate solutions for guest satisfaction
- Run preliminary reconciliations, detail transactions and final reports to accounting and profit centers
- Reconcile cashier's reports each night, researching and posting any unresolved tickets from the day shifts
- Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, guest and house accounts, and telephone revenue; assisting the preparation of all reports relevant to daily revenues
- Complete and transmit daily management and accounting reports and supporting documents
- Managed 15 employees in delivering smooth, productive night shift operations.
IRD Server
Terranea Resort
06.2010 - 08.2011
- Assist Food & Beverage operations when coverage is needed
- Responsible for all In-Room Dining server job functions and descriptions
- Maintain the cleanliness and safety of the IRD equipment
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Supported needs of 7 - person wait staff who attended to specific needs of countless customers daily for In-Room Dining with social relevancy and intentionality.
Lead Bartender Night Manager
Tobos Bar & Grill
10.2002 - 05.2009
- Primarily responsible for beverage service and sales in the bar and lounge and for the immediate supervision of the bar waiters and other personnel assigned to the outlet or workstation
- Assisted with hiring of staff and set employee work schedules
- Promotes and maximizes beverage sales in the bar
- Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and re-ordering supplies, managing budgets, and setting goals
- Trained 10 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed 6 employees in delivering smooth, productive night shift operations.
L.S.A.
Amtrak National Railroad Passenger Corp.
01.2007 - 05.2008
- Responsible for providing all customer services to a full service dining car in line with Amtrak's standards and in full compliance with the FDA sanitation requirements
- Direct supervision of responsibilities for all members of the onboard crew working in the dining car; including delegating and assigning tasks as required
- Ensure all items advertised on the menu are cooked and presented properly and completely
- Responsible for complete and accurate accounting of ALL stock issued, sold, purchased en route, cooked, served, and condemned as well as unused stock being returned to catering at the end of trip
Education
Certified - Transportation Worker Identification Credential
11-2024
Certificate - Bureau of Security & Investigative Services CA - Guard Card
Los Angeles, CA03.2022
Certificate - Transportation of Hazardous Materials
Long Beach, CA01.2018
Certificate - ABC Bartending & Mixology
Los Alamitos, CA08.1999
High School Diploma -
Long Beach Polytechnic
Long Beach, CA06.1999
Skills
- PC User
- Proficient Data Entry
- Cash Posting
- Guest service
- Inventory management
- Staff supervision
Timeline
Shift Lead Dispatch and CCTV Monitor
Securitas Security Services USA
10.2022 - 04.2024
Hospital Security Officer
Allied Universal Security Services
03.2018 - 09.2022
HVAC Assist
J. Fenske Heating & Air
09.2017 - 12.2018
Reservations Coordinator/Guest Services Agent
Joint Forces Military Training Base
05.2016 - 08.2017
Bartender
V&M Bistro
10.2015 - 10.2016
Night Auditor
DoubleTree By Hilton
10.2015 - 04.2016
Collections Manager
United Portfolio Reconciliation Inc.
07.2013 - 10.2015
Night Manager
Brandywine River Hotel
04.2012 - 07.2013
IRD Server
Terranea Resort
06.2010 - 08.2011
L.S.A.
Amtrak National Railroad Passenger Corp.
01.2007 - 05.2008
Lead Bartender Night Manager
Tobos Bar & Grill
10.2002 - 05.2009
Certified - Transportation Worker Identification Credential
Certificate - Bureau of Security & Investigative Services CA - Guard Card
Certificate - Transportation of Hazardous Materials
Certificate - ABC Bartending & Mixology
High School Diploma -
Long Beach Polytechnic
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