Dominic Pitoscia
Duluth,MN
Summary
Reliable and Flexible Residential Care Specialist possessing in-depth knowledge of The Residents and Administration duties at Chester House. Administers medication, prepares and feeds meals and supervises resident behaviors. A professional with great sense of humor and always willing to learn in order to improve .
Overview
14
14
years of professional experience
Work History
Residential Care Specialist
Expanding Horizons
Duluth , MN
2019.02 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned homes.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with basic activities of daily living.
- Determined specific needs and provided most appropriate level of services for resident well-being.
- Documented residents' mental status and behaviors in our daily log.
Personal Care Assistant
Arc Northland
Duluth , MN
2015.07 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Planned activities to encourage movement, stretching and strength building.
Customer Service Manager
Level Up Toys, Comics & Games
Superior , WI
2017.03 - 2019.02
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- launched and managed promotional activities and campaigns.
Seasonal Sales Associate
Walmart
Superior , WI
2016.09 - 2016.12
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
Computer Support Technician
Sitel
Glasgow , KY
2014.02 - 2015.05
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Education
High School Diploma -
Central High School
Duluth, MN05.2009
Skills
- Activities of Daily Living (ADLs)
- Resident Care Assessment
- Crisis Prevention Intervention
- Preventive Healthcare
- Medical Supply Management
- Housekeeping Duties
- Daily Logs
- Continuous Improvements
- Financial Transactions
- Employee Scheduling
- Flexible & Adaptable
- Responsible
Accomplishments
- Supervised team of 3 staff members.
- Won Iron Horse Award for most hours worked in a year at Expanding Horizons.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Assisted Current Supervisor at Expanding Horizons Process backlog of administrative duties due to pandemic.
Timeline
Residential Care Specialist
Expanding Horizons
2019.02 - Current
Customer Service Manager
Level Up Toys, Comics & Games
2017.03 - 2019.02
Seasonal Sales Associate
Walmart
2016.09 - 2016.12
Personal Care Assistant
Arc Northland
2015.07 - Current
Computer Support Technician
Sitel
2014.02 - 2015.05
High School Diploma -
Central High School
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