Dominic Pitoscia
Duluth,MN
Summary
Reliable and Flexible Residential Care Specialist possessing in-depth knowledge of The Residents and Administration duties at Chester House. Administers medication, prepares and feeds meals and supervises resident behaviors. A professional with great sense of humor and always willing to learn in order to improve .
Overview
14
14
years of professional experience
Work History
Residential Care Specialist
Expanding Horizons
Duluth, MN
02.2019 - Current
- Monitored and maintained cleanliness, sanitation, and organization of assigned homes.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted residents with basic activities of daily living.
- Determined specific needs and provided most appropriate level of services for resident well-being.
- Documented residents' mental status and behaviors in our daily log.
Personal Care Assistant
Arc Northland
Duluth, MN
07.2015 - Current
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Scheduled and accompanied clients to medical appointments.
- Monitored and assisted residents through individual service plans.
- Planned activities to encourage movement, stretching and strength building.
Customer Service Manager
Level Up Toys, Comics & Games
Superior, WI
03.2017 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- launched and managed promotional activities and campaigns.
Seasonal Sales Associate
Walmart
Superior, WI
09.2016 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
Computer Support Technician
Sitel
Glasgow, KY
02.2014 - 05.2015
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Education
High School Diploma -
Central High School
Duluth, MN05.2009
Skills
- Activities of Daily Living (ADLs)
- Resident Care Assessment
- Crisis Prevention Intervention
- Preventive Healthcare
- Medical Supply Management
- Housekeeping Duties
- Daily Logs
- Continuous Improvements
- Financial Transactions
- Employee Scheduling
- Flexible & Adaptable
- Responsible
Accomplishments
- Supervised team of 3 staff members.
- Won Iron Horse Award for most hours worked in a year at Expanding Horizons.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Assisted Current Supervisor at Expanding Horizons Process backlog of administrative duties due to pandemic.
Timeline
Residential Care Specialist
Expanding Horizons
02.2019 - Current
Customer Service Manager
Level Up Toys, Comics & Games
03.2017 - 02.2019
Seasonal Sales Associate
Walmart
09.2016 - 12.2016
Personal Care Assistant
Arc Northland
07.2015 - Current
Computer Support Technician
Sitel
02.2014 - 05.2015
High School Diploma -
Central High School
Similar Profiles
Hannahgrace JonesHannahgrace Jones
Child and Youth Program Assistant at New Beginnings CDC / Expanding Horizons CDCChild and Youth Program Assistant at New Beginnings CDC / Expanding Horizons CDC
Steve TaylorSteve Taylor
Registered Behavior Technician at Expanding HorizonRegistered Behavior Technician at Expanding Horizon
Disleymi Perez SanchezDisleymi Perez Sanchez
Registered Behavior Technician at Expanding PossibilityRegistered Behavior Technician at Expanding Possibility