Dominic Porter
Hilliard,OH
Summary
Friendly professional with troubleshooting and testing proficiencies. Hardworking individual comfortable working in solitary role or with dedicated team. Offering several years of diversified installation experience.
Overview
8
8
years of professional experience
Work History
Lead Installer
Sims-Lohman
Columbus, OH
03.2024 - Current
- Collaborated closely with other departments within organization to ensure timely resolution of any issues encountered during installations.
- Investigated customer complaints regarding installation processes or quality assurance practices.
Core Manager
McCarty Customized Improvements
01.2019 - 03.2020
- Provided guidance, direction, and support to core staff members on daily tasks.
- Conducted regular meetings with staff to ensure goals were met in a timely manner.
- Implemented strategies to improve efficiency and productivity of core personnel.
Back Office Manager
Best Buy
Columbus, OH
09.2016 - 01.2019
- Developed, implemented, and maintained back office procedures and policies.
- Analyzed data from customer transactions to identify areas of improvement in processes and procedures.
- Coordinated with other departments on projects related to customer service, finance, or IT systems development.
Education
Diploma -
Thomas Worthington High School
06.2015
Skills
- Process Improvement
- Performance monitoring
- Customer Retention
- Customer Service
- Inventory Management
- Staff Management
References
References available upon request.
Timeline
Lead Installer
Sims-Lohman
03.2024 - Current
Core Manager
McCarty Customized Improvements
01.2019 - 03.2020
Back Office Manager
Best Buy
09.2016 - 01.2019
Diploma -
Thomas Worthington High School
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