Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominic Putnam

Lima,OH

Summary

Professional in team leadership and operations management, with focus on achieving high standards and delivering results. Extensive experience in coordinating team efforts and ensuring seamless workflows. Known for strong collaborative skills and reliability, adaptable to changing needs and committed to operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Phone Support

Flex Machine Tools
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance to over 30 repeat customers.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Assistant Sales Manager

Hesseling Firearms
10.2023 - 10.2024
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Demonstrated exemplary customer service by engaging clients on sales floor.

Service Advisor

Reineke Ford Lincoln
07.2023 - 10.2023
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.

Assistant General Manager

Monro Muffler Brake & Service
01.2023 - 07.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Lube Technician

Beaman Toyota
03.2022 - 12.2022
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.

Tiltrotor Crewchief

United States Marine Corps
11.2016 - 12.2021
  • Managed team of 15 Marines according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Supervised crew in daily inspections, troubleshooting, and preventive maintenance on tiltrotor aircraft.
  • Coordinated maintenance schedules for equipment, ensuring operational readiness at all times.
  • Encouraged team feedback, leading to continuous operational improvements.
  • Upkept over a dozen MV-22B type aircraft worth over 70 million each.

Education

Associate of Applied Science - High Performance Motorsports

University of Northwestern Ohio
Lima, OH
02-2025

High School Diploma -

Beloit Memorial High School
Beloit
06-2016

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Active listening
  • Excellent communication
  • Dependable and responsible

Certification

ASE-HVAC Certified since 2021

Timeline

Technical Phone Support

Flex Machine Tools
10.2024 - Current

Assistant Sales Manager

Hesseling Firearms
10.2023 - 10.2024

Service Advisor

Reineke Ford Lincoln
07.2023 - 10.2023

Assistant General Manager

Monro Muffler Brake & Service
01.2023 - 07.2023

Lube Technician

Beaman Toyota
03.2022 - 12.2022

Tiltrotor Crewchief

United States Marine Corps
11.2016 - 12.2021

Associate of Applied Science - High Performance Motorsports

University of Northwestern Ohio

High School Diploma -

Beloit Memorial High School

Similar Profiles

CREATE PROFILE