Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dominic Ranghiasci

Novato,CA

Summary

Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

1
1
year of professional experience

Work History

Member Service Associate

Tiburon Peninsula Club
Tiburon, California
05.2021 - 07.2021
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.

Youth Lacrosse Coach

Novato Lacrosse Club
Novato, CA
08.2020 - 02.2021
  • Logged recruitment, administrative and gameplay activities for official team record.
  • Organized practice sessions, exercise and conditioning to improve player performance.
  • Led and motivated lacrosse team members to new heights of athleticism, gameplay and sportsmanship.
  • Maintained high team morale with positive coaching strategies and fan support.
  • Corrected deficiencies in player scooping, passing and other critical techniques.
  • Trained team members in midfield, attack and defensive positions.

Volunteer

Be2Live
La Mision, Mexico
05.2019 - 06.2019
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Supported staff with clerical work and other office tasks.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Mentored at-risk youth to improve personal wellbeing and academic performance.

Education

Bachelor of Science - Finance

The University of Alabama
Tuscaloosa, AL
05.2025

High School Diploma -

Marin Catholic High School
Kentfield, CA
06.2021

Skills

  • Multitasking and Prioritization
  • De-escalation Techniques
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Creative Problem Solving
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Time Management

Languages

Spanish
Limited Working

Timeline

Member Service Associate

Tiburon Peninsula Club
05.2021 - 07.2021

Youth Lacrosse Coach

Novato Lacrosse Club
08.2020 - 02.2021

Volunteer

Be2Live
05.2019 - 06.2019

Bachelor of Science - Finance

The University of Alabama

High School Diploma -

Marin Catholic High School

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Dominic Ranghiasci