Dominic Rideaux
Syracuse,NY
Summary
Respite Care Assistant Manager experienced at directing administrative and personnel matters in a care facility for up to 30 disabled clients. Strong problem-solver with excellent time management skills.
Overview
12
12
years of professional experience
Work History
Respite Care Assistant Manager
Access CNY
02.2019 - Current
- Developed and retain qualified staff, as well as train new staff monthly and annually.
- Create annual goals, objectives and budget and suggest recommendations to reduce costs.
- Evaluate patient care procedural changes for effectiveness.
- Administer, direct and coordinate the activities of the agency.
- Cooperated with other health related agencies and organizations in community activities.
- Actively maintain up-to-date knowledge of applicable state and Federal laws and regulations.
- Provide thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines and serve as administrator on call to give prompt attention to any emergent situations.
- Regularly evaluate employee performance, provide feedback and assist, coach and discipline staff as needed.
- Establish and maintain positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
Customer Service Representative
Spectrum
06.2018 - 11.2018
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
IRA Specialist
People Inc Home Health
11.2016 - 06.2018
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Summer Maintenance Crew Member
Central New York Sevices
05.2016 - 08.2016
- Upheld company policies and regulations while carrying out all maintenance tasks diligently and professionally.
- Enhanced landscape aesthetics through regular lawn mowing, trimming, and edging for a well-groomed appearance.
- Increased safety standards by maintaining clean walkways and removing debris from common areas regularly.
- Enhanced team efficiency by willingly taking on additional tasks or responsibilities as needed to support overall maintenance crew objectives.
- Supported overall property upkeep by performing minor repairs on fences, benches, and other outdoor structures.
- Elevated guest satisfaction through prompt addressing of reported issues and concerns related to property maintenance.
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and trash removal.
- Promoted eco-friendly practices by engaging in proper recycling efforts and waste disposal during maintenance activities.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
Summer Maintenance Crew Member
Radisson Community
05.2015 - 08.2015
- Assisted in the completion of larger maintenance projects by providing timely support to team members when needed.
- Collaborated effectively with team members to complete assigned tasks efficiently and within deadlines.
- Safeguarded against equipment damage by practicing proper usage techniques during operation and storage after use.
- Fostered a positive work environment by being punctual, dependable, and maintaining a professional demeanor at all times.
- Enhanced landscape aesthetics through regular lawn mowing, trimming, and edging for a well-groomed appearance.
- Reduced hazards on the property with proactive identification and quick resolution of potential safety concerns or risks.
- Supported overall property upkeep by performing minor repairs on fences, benches, and other outdoor structures.
Janitor
Janitronics Building Services
12.2012 - 08.2014
- Performed regular inspections of fire extinguishers, emergency exits, and other safety equipment to ensure proper functioning.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Supported energy conservation efforts by turning off lights in unused spaces and monitoring heating/cooling systems for efficiency improvements.
- Safeguarded building security by locking doors and setting alarms at the end of each shift.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Education
High School Diploma -
Syracuse Academy of Science
Syracuse, NY06.2002
Skills
- Proven patience and self-discipline
- Personal and professional integrity
- Relationship and team building
- Staff training and development
- Sound decision making
- Sound decision making
- Confident public speaker
- Critical thinking proficiency
Timeline
Respite Care Assistant Manager
Access CNY
02.2019 - Current
Customer Service Representative
Spectrum
06.2018 - 11.2018
IRA Specialist
People Inc Home Health
11.2016 - 06.2018
Summer Maintenance Crew Member
Central New York Sevices
05.2016 - 08.2016
Summer Maintenance Crew Member
Radisson Community
05.2015 - 08.2015
Janitor
Janitronics Building Services
12.2012 - 08.2014
High School Diploma -
Syracuse Academy of Science
Similar Profiles
Cj JonesCj Jones
Peer Support Specialist at Access CNYPeer Support Specialist at Access CNY
LORNA MAHERLORNA MAHER
Home Health Aide at Access of CnyHome Health Aide at Access of Cny
Jaleya MillerJaleya Miller
Developmental Assistant 2 at Cny DdsoDevelopmental Assistant 2 at Cny Ddso