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Associate Principal Engineer

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Hands-on experience managing Kubernetes (K8s) application health, service restarts, and collaborating cross-functionally to resolve high-priority issues and improve platform reliability.Experienced in production support with strong expertise in monitoring, troubleshooting, and maintaining application stability.

Compassionate and patient Customer Service Representative with 8+ years of experience in call center, healthcare, and customer support environments. Skilled at handling high-volume inbound and outbound calls, resolving claims, and delivering empathetic support while maintaining 95%+ accuracy. Strong written and verbal communication skills to de-escalate issues, improve customer satisfaction, and meet performance metrics. Skilled in using CRM systems, Microsoft Office, and HIPAA-compliant practices to ensure accuracy, confidentiality, and excellent service.

Strategic Software Engineering Manager with 20+ years of experience leading high-impact engineering teams, specializing in mobile and web applications for global retailers. Adept at building scalable systems, mentoring diverse teams, and aligning engineering strategy with business goals. Proven success in driving innovation, optimizing delivery pipelines, and improving user experience through technical excellence and cross-functional collaboration.

Detail-oriented professional with 11.5+ years of experience and a proven knowledge of customer communications and customer service. Aiming to leverage skills to successfully fill the customer service agent role at your company.

Outbound-focused Sales Development Professional specializing in drayage and logistics, with a track record of generating 1.9M in sales-qualified pipeline and 219K in net new ARR for a 5-truck fleet. Proven in high-rejection environments through cold calling, targeted email sequencing, and disciplined follow-up that tripled client base.

Ambitious, self-motivated and detail -oriented individual with years of experience in production. Proven track record in maintaining a pristine environment, enhancing productivity through effective industrial cleaning practices. Excellent communication skills, team-oriented and thoroughness of task completion while fostering a culture of safety and teamwork in the workplace.

Dedicated volunteer with strong interpersonal skills and a proven track record at Iglesia De Dios Ebenezer; over 100+ hours and currently continues to grow. Successfully facilitated outreach programs and organized community events, demonstrating problem-solving abilities and efficient task management. Committed to uplifting others while maintaining a clean and safe environment, showcasing both physical strength and an optimistic mindset. Serving as Chapter Vice-President over SkillsUsa for Chesapeake Career Center, allowing to earn and share my knowledge, training, and experience with others interested in competing regionally.+ Type or edit your summary here

Dynamic healthcare professional with extensive experience, excelling in patient scheduling and appointment coordination. Proven ability to enhance clinic operations through effective communication and organization. Skilled in managing medical records and ensuring compliance, while delivering exceptional patient care and support.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experience customer services brings 8+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Also am very comfortable with working REMOTE!

Highly motivated individual with exceptional organizational and customer service skills, seeking an administrative/clerical position to apply my abilities. Thrives in collaborative environments and is driven to work with others towards achieving common goals. Passionate about efficiency and attention to detail, fueling dedication to providing exceptional support and contributing to team success. Demonstrates strong leadership and problem-solving abilities, committed to streamlining operations to reduce costs and improve organizational efficiency. Possesses independent decision-making skills and sound judgment, consistently making a positive impact on company success.

Dominic Roberts

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Customer Care Representative

Psychiatric Technician

Lead Residential Counselor

Education

Associate of Applied Science - Business Administration

Associate of Applied Science - General Studies

Associate of Applied Science - Psychology

Skills

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Customer Care Representative

Psychiatric Technician

Lead Residential Counselor

Associate of Applied Science - Business Administration

Associate of Applied Science - General Studies

Associate of Applied Science - Psychology

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