Dominic Roberts
Portsmouth,VA
Summary
Experienced in dispatch coordination and office support, prepared to make a valuable contribution to team operations. Expertise lies in efficiently managing communication channels and ensuring prompt responses to service requests. Reputation for reliability and adaptability, excels at maintaining a smooth workflow even in the face of changing circumstances.
Overview
19
19
years of professional experience
Work History
Dispatcher Office Assistant
Sky View Courier Service LLC
06.2020 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Customer Service Representative
QVC Call Center
09.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Psychiatric Technician
Naval Medical Center Portsmouth
09.2006 - 03.2019
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Education
Associate of Applied Science - Psychology
Regent University
Virginia Beach, VA05-2025
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Geographical expertise
- Strong problem solver
- Administrative support
- Filing and data archiving
- Time management
- Written communication
- Attention to detail
- Report writing
Timeline
Customer Service Representative
QVC Call Center
09.2023 - 02.2025
Dispatcher Office Assistant
Sky View Courier Service LLC
06.2020 - Current
Psychiatric Technician
Naval Medical Center Portsmouth
09.2006 - 03.2019
Associate of Applied Science - Psychology
Regent University
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