Summary
Overview
Work History
Education
Skills
Timeline
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Dominic Roberts

Portsmouth,VA

Summary

Experienced in dispatch coordination and office support, prepared to make a valuable contribution to team operations. Expertise lies in efficiently managing communication channels and ensuring prompt responses to service requests. Reputation for reliability and adaptability, excels at maintaining a smooth workflow even in the face of changing circumstances.

Overview

19
19
years of professional experience

Work History

Dispatcher Office Assistant

Sky View Courier Service LLC
06.2020 - Current
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.

Customer Service Representative

QVC Call Center
09.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Psychiatric Technician

Naval Medical Center Portsmouth
09.2006 - 03.2019
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Treated clients and families with respect and dignity.
  • Took and monitored vital signs, administered medications, and managed patient behavior.

Education

Associate of Applied Science - Psychology

Regent University
Virginia Beach, VA
05-2025

Skills

  • Typing speed
  • Scheduling coordination
  • Prioritization
  • Route planning
  • Multi-line phone proficiency
  • Geographical expertise
  • Strong problem solver
  • Administrative support
  • Filing and data archiving
  • Time management
  • Written communication
  • Attention to detail
  • Report writing

Timeline

Customer Service Representative

QVC Call Center
09.2023 - 02.2025

Dispatcher Office Assistant

Sky View Courier Service LLC
06.2020 - Current

Psychiatric Technician

Naval Medical Center Portsmouth
09.2006 - 03.2019

Associate of Applied Science - Psychology

Regent University

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Dominic Roberts