Dominic D Roybal
Cotati,CA
Summary
Motivated Senior Manager with 19 years of Property Management experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and stabilize and improve resident relations. Resourceful and well-organized, with an excellent leadership and team-building record.
Successfully implemented and streamlined processes and procedures, capitalization improvements, and oversaw the successful lease-up of 10 new developments.
Overview
21
21
years of professional experience
Work History
Director of Property Management & Compliance
PEP Housing
06.2014 - 03.2024
- Supervise 13 Property Managers covering 21 communities across Sonoma, Marin, Mendocino, Butte & Solano Counties.
- Supervise 4 Resident Service Coordinators
- Assisted in developing existing programs to promote portfolio growth and increased revenue.
- Oversaw successful lease-up of 8 new developments at 100% occupancy within 30 days of Cert of Occupancy (202 PRACs layered with LIHTC. LIHTC layered with PBV, VASH, and Coordinated Entry).
- Led and fostered a culture of continuous improvement, employee engagement, and open communications.
- Assigned and monitored workload for direct reports, bolstering availability and development of talent needed to meet current and future needs.
- Identified and resolved tactical issues relating directly to processes and initiatives.
- Successfully secured an award of five RFPs for project-based vouchers that impacted more than 75 residents. This resulted in an award of five RFPs for project-based vouchers that impacted more than 75 residents. This resulted in an increase in the corporate portfolio NOE by 75%, totaling $15 million during the contract term.
- Assigned work to employees based on project requirements and individual team member strengths.
- Improved training to reduce knowledge gaps and enhance performance.
- Implemented and adjusted operational policies and procedures.
- Trained property managers and other staff in legal requirements, operating procedures, and best practices for the industry.
- Monitored the progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Mentored property managers and presented status reports to senior leadership
Property Management Supervisor
PEP Housing
08.2010 - 05.2014
- Maintained original leases and renewal documents in digital and hardcopy format for the property's.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Investigated and resolved any tenant complaints.
- Resolved problems, improved operations, and provided exceptional service.
- Successfully centralized and maintained the wait list for 15 properties with multiple funding layers, including PRAC 202, RHCP, HOME, and Tax Credits.
- Passionate about learning and committed to continual improvement.
Assistant Property Manager
Shea Properties
04.2010 - 08.2010
- Showed apartments to potential tenants and answered questions regarding community.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Leasing Consultant
Shea Properties
09.2005 - 03.2010
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in Yardi Property Management Software.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Mortgage Loan Officer
Aladdin Mortgage
07.2003 - 02.2006
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Checked loan documents for accuracy prior to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Compiled closing packages for drafting and presentation accuracy.
- Processed loan applications and monitored progress from start to finish.
Education
National Center For Housing Management
Affordable Housing Management Association
Real Estate, United States
Lumbleau Real Estate School
Torrance, United States01.2003
High School Diploma -
El Molino High School
Forestville, CASkills
- Capital Expenditure Project Management
- Operations Management
- Leadership and team building
- Employee development
- Recruiting and hiring
- Sound judgment
- Cross-functional team management
- Employee Development
- Operations oversight
- Desktops, Laptops, and Mobile Devices
- Decision-Making
- Regulatory Compliance
- Real Estate Law
- DRE Broker License 01391349
Accomplishments
- Leadership
Served as key contributing member to Leadership team collaborating on new and innovative process and procedures - People Management:
Mentor staff for promotional opportunities within the company via learning plans and assigning stretch tasks - Financial Management:
Successfully exceeded budgeted NOI - Competitive Analysis
Performed competitive analysis to make recommendations for future company growth - Maintained 97% or higher occupancy rate for the entire length of employment as Director of PM & Compliance.
- Supervised a team of 21 staff members.
Timeline
Director of Property Management & Compliance
PEP Housing
06.2014 - 03.2024
Property Management Supervisor
PEP Housing
08.2010 - 05.2014
Assistant Property Manager
Shea Properties
04.2010 - 08.2010
Leasing Consultant
Shea Properties
09.2005 - 03.2010
Mortgage Loan Officer
Aladdin Mortgage
07.2003 - 02.2006
National Center For Housing Management
Affordable Housing Management Association
Real Estate, United States
Lumbleau Real Estate School
High School Diploma -
El Molino High School
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