DOMINIC RUFO

• Oversee EVS operation for Sheppard Pratt and their multi campus health system with includes 345 patient beds across two campuses, 64 total FTEs, and a total budget of $3.1 million dollars.
• Hospitals consists of 23 behavioral health patient units and 10 outpatient day programs. We specialize in providing a sanitary and safe environment for all patients, staff, and visitors.
• Serve as liaison to Sheppard Pratt with Community Services. Directed contracted cleaning programs at close to 48 off site locations across the Maryland area. Coordinated one off cleaning projects across non contracted Sheppard locations.
• Track metrics and report to Sheppard executive team. Metrics include turnaround time, budget, customer round scores, nursing survey results, and turnover.
• Work alongside other integrated operation hospital departments on a daily basis.
• Attend daily safety huddles, as well as weekly or monthly accreditation readiness, infection prevention, environmental care, and leadership meetings.
• Each week I attend environmental care rounds with IP, maintenance, security, and unit management. We gather findings in the environment and tend to any deficiencies noted for EVS.
• Coordinate with departments on numerous construction projects at the main campus which has been under renovation for over a year now. Patient units are being upgraded as well as main corridors and lobbies. I represent EVS in planning meetings and coordinate with my team on sanitation planning for post construction needs and navigation needed around construction barriers.
• Coordinate with community services leaders for EVS related items during construction, location changes or building shutdowns. Prep new builds with initial cleaning and establish cleaning contracts with additional third party vendors.
• Manage pest control response with Home Paramount.
• Coordinate annual online training, fit testing, and flu shot based on hospital requirements and deadlines.
• Complete rounding with my management team on a weekly basis and complete rounds alone on a daily basis.
• Regularly check in with unit managers. Walk units with them and address issues as needed. Return kudos to appropriate team members who are thriving.
• Plan and execute routine/ project floor care. Stripping and waxing, top scrubbing, burnishing.
• Team building and acknowledgement on monthly basis. Host group activities during huddles and plan food/ drinks for the team. (coffee, donuts, pizza, etc.)
• Successful mock survey and official Joint Commission report in 2024 that included no conditional findings.

• Completed weekly/ monthly daily inspections for TeamLead. Including customer rounds covering multiple departments.
• Daily rounding through all inpatient, public, and outpatient areas to ensure proper HPC cleaning protocols are being followed along with safety protocols.
• Active with hospital leadership team on company events and planning.
• Regularly check in with client to continue growing work relationship and address any pressing issues or upcoming events.
• Worked closely with Director to provide effective assistance for specific aspects of business operation.
• Trained and mentored new employees on industry practices and business operations.
• Worked with team leaders to arrange schedules based on hospital needs.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Oversaw purchasing and organization of housekeeping inventory.
• Assisted operations across multiple campuses and off site outpatient programs.
• Oversaw employee onboarding, training, and corrective action/ termination relations.
• Coordinated schedule plans for all shifts including daily assignments, PTO requests, and employee time sheets for accuracy.

- Scheduling/ assigning units to staff throughout first, second, and third shifts.

- Open department for first shift and ensuring all units are covered accordingly.

- Review request off forms.

- Track attendance/ enforce hospital and Crothall policies.

- Create corrective actions and give appropriate corrective action to employees.

- Rounding/ property walks multiple times daily.

- Correct/ assist housekeepers when needed. Give guidance to team members to lead in proper direction.

- Coordinate training schedules for new employees.

- Work with Assistant Director and co managers on weekly plans for team and strategy.

- Input daily inspections TeamLead program with evaluations during property walks.

- Completed customer rounds weekly and submit to TeamLead as well. This includes meeting with unit managers/ charge nurses through designated areas.

- Lead start up at Kaiser Permanente location in Timonium before being transferred back to Sheppard Pratt as Assistant Director.

• Direct operations for a 96 room all suites property with a 25 person staff.
• All departments managed include housekeeping, maintenance, food and beverage, front desk and supporting sales management staff while representing Homewood Suites Brand Standards.
• During my time as GM my property has achieved $3.6 million in room revenue with 9,956 rooms sold and an average daily rate of $121.74 for a nights stay.
• This summer we completed our public area renovations.
• Top to bottom renewal of amenities from our front desk to our breakfast area.
• I led our contractors daily with direction on completing this project while continuing my normal job responsibilities.
• With in the next year we will be moving onto refreshing our guest rooms and hallways.
• On a daily basis I lead my team by meeting with my department heads to prepare for each days arrivals, departures, in- house guests, and maintenance tasks.
• I check to ensure all protocols are being taken to make sure rooms are assigned to room attendants, front desk agents are adhering to guest requests, and maintenance has all rooms in order for sale.
• Responsible for executing HR responsibilities including hiring/ interviewing, terminating, benefits, and payroll.
• Coordinate all billing payments for accounts payable/ receivable.
• This also includes calculating sales/ occupancy tax each month and sending to proper department of revenue.
• Produce schedules for all staff members based on occupancy totals weekly.
• Process cash payments monthly and deposit to company bank account.
• Execute yearly license and certification renewals for fire inspections, sprinkler systems, and fire extinguishers.
• Process certification from Bucks County Department of Health for food service license and license for public bathing facility yearly.
• Train team members using Hilton front desk applications and ensure all required trainings are completed for each staff member.
• Coordinate monthly staff meetings to update staff on new information/ boost moral by spending time with staff.
• Complete all ordering for hotel including Sysco food orders for kitchen, Guest Supply housekeeping orders, and orders for maintenance supplies as needed.
• I am on call 24/7 to support staff in each department for callouts/ emergency situations.
• Daily property walks enforced.
• This includes completing rooms inspections and recording discrepancies to the proper department.
• This may include handling possible housekeeping and maintenance issues myself.

- Lead server for banquet hall and restaurant. Coordinated room setups and food/ drink service through out events.

- Weekly meeting with cooking staff to ensure sufficient and accurate ordering for events.