Dominic Santiago
Lancaster,CA
Summary
Experienced practice administrator with over a decade in healthcare, skilled in conflict resolution, records oversight, and adept at designing and implementing effective policies and procedures. Proven leader in staff supervision and training, driving team collaboration and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
Omni Wound Physicians
Valencia, CA
09.2016 - Current
- Supported entire practice staff, enhancing efficiency and process flow.
- Developed and implemented effective policies and procedures.
- Collaborated with multi-disciplinary staff to improve patient care and response times.
- Resolved conflicts promptly among physicians, nurses, and other healthcare employees to maintain workflow efficiency.
- Implemented new hire training programs to develop skills and prioritize tasks effectively.
- Directed daily operations, coordinating office staff, over 20 physicians, and thousands of patients.
- Planned, directed, and oversaw operational activities to ensure efficient and cost-effective systems.
- Led overall service delivery through management team, driving execution of service, customer satisfaction, quality, and efficiencies.
- Managed region's budgeting responsibilities to enhance productivity and quality.
- Provided financial oversight for clinical activities, ensuring fiscal responsibility and strategic financial planning.
- Ensured compliance with healthcare regulations and standards, maintaining high levels of quality assurance and patient safety.
Home Care Nurse
Right At Home Care
Santa Monica, CA
11.2015 - 09.2016
- Completed initial assessments of patients and family to determine and address individual home care needs.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
Case Manager
Wound Care Surgeons
Canoga Park, CA
02.2015 - 09.2016
- Provided client and patient satisfaction when conflict arose.
- Collaborated with various healthcare providers to facilitate delivery of services.
- Protected patient data in alignment with HIPAA privacy protocols.
- Coordinated antibiotic, wound supply, and other physician orders to optimize patient care.
Home Care Nurse
Bell Home Care
Bakersfield, CA
08.2014 - 10.2015
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Participated in on-call rotations and delivered after-hours care.
- Administered prescribed medications and started intravenous fluids to address patient symptoms.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed.
Education
Licensed Vocational Nurse - Nursing
Career Care Institute
Lancaster, CA01.2014
High School Diploma -
Delano High School
Delano, CA06.2008
Skills
- Advanced proficiency in Microsoft Office Suite and virtual communication tools
- Expert in managing complex emails, schedules, and calendars efficiently
- Exceptional verbal and written communication skills
- Highly detail-oriented with a focus on accuracy
- Proven leadership in staff supervision, training, and development
- Adaptable and responsive to dynamic tasks
- Superior scheduling, organization, and document management skills
- Strong expertise in customer relationship management
- Skilled in conflict mediation and resolution
- Consistently ensures quality assurance and compliance
- Excellent collaboration and teamwork abilities
- Proficient in time management and task prioritization
- Experienced in data analysis for informed decision-making
- Proficient in EMR systems and practice management software
- Strong strategic planning and execution skills
Certification
- CPR certified
- IV certified
- Wound care certified
- EKG trained
- Fire card safety
Timeline
Practice Manager
Omni Wound Physicians
09.2016 - Current
Home Care Nurse
Right At Home Care
11.2015 - 09.2016
Case Manager
Wound Care Surgeons
02.2015 - 09.2016
Home Care Nurse
Bell Home Care
08.2014 - 10.2015
Licensed Vocational Nurse - Nursing
Career Care Institute
High School Diploma -
Delano High School
- CPR certified
- IV certified
- Wound care certified
- EKG trained
- Fire card safety
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