DOMINIC SHINKO
Henderson,Nevada
Summary
Dynamic Lead Consultant with a proven track record at FedEx Office, adept in strategic planning and team leadership & development. Excelled in enhancing client relationships and operational efficiencies, achieving significant improvements in service delivery. Skilled in analyzing trends and training teams, driving forward-thinking solutions and exceptional customer service.
Overview
10
10
years of professional experience
Work History
Lead Consultant
Fedex Office
01.2022 - Current
- Communicated change management plans and progress to team.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Analyzed data sets and identified trends in order to make informed decisions.
Customer Service Associate
Al Phillips the Cleaner
05.2018 - 01.2022
- Surpassed service targets utilizing established customer service and sales strategies.
- Managed customer relations and customer service through daily communication and interaction.
- Compiled customer feedback, and recommended service delivery improvements to management.
Night Stock Associate
Safeway
05.2016 - 05.2018
- Stocked shelves with merchandise according to store layout guidelines.
- Organized backroom inventory for easy access and efficient restocking.
- Maintained cleanliness and safety standards in stock areas.
Education
High School Diploma - undefined
E-institute
Phoenix, AZ05.2016
Skills
- Client relationships
- Processes and procedures
- Team leadership & development
- Issue resolution
- Strategic planning
- Training and development
Timeline
Lead Consultant
Fedex Office
01.2022 - Current
Customer Service Associate
Al Phillips the Cleaner
05.2018 - 01.2022
Night Stock Associate
Safeway
05.2016 - 05.2018
High School Diploma - undefined
E-institute