Dominic Smith
Fort Myers,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fleet Maintenance Technician
M&S Fleet Services
Fort Myers, FL
01.2024 - Current
- Conducted routine maintenance on heavy machinery, including oil changes, filter replacements, and fluid level checks.
- Replaced parts such as bearings, seals, gaskets, fuel tanks and filters.
- Provided preventative maintenance services such as oil changes, lubrication services and filter changes.
- Maintained records of time and materials used on job to foster accurate invoicing.
- Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
- Utilized diagnostic software to identify issues and adjust settings for optimal machinery performance.
- Performed maintenance and repairs on heavy duty trucks, trailers, and other related equipment.
Core Specialist/Backup Supervisor
Southport Truck Group
Fort Myers, FL
01.2022 - Current
- Collaborated in team environment to maintain high levels of productivity.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strategies to optimize performance of core systems.
- Oversaw warranty counseling process to manage expense controls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained core system availability and reliability by monitoring, evaluating, and resolving any issues or discrepancies.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with other departments to coordinate activities related to the operation and maintenance of core systems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
Assistant Manager
Hungry Howies Pizza & Subs
Lehigh Acres, FL
12.2020 - 01.2021
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FLSkills
- Fleet management software
- Brake system maintenance
- Filter replacement
- Vehicle inspection
- Work order processing
- Operations management
- Customer service and satisfaction
- Team motivation
- Policy enforcement
- Process improvement strategies
- Employee scheduling
- Scheduling and planning
- Customer relations
- Task delegation
Certification
- Forklift Certified
- Microsoft Office Certified
Timeline
Fleet Maintenance Technician
M&S Fleet Services
01.2024 - Current
Core Specialist/Backup Supervisor
Southport Truck Group
01.2022 - Current
Assistant Manager
Hungry Howies Pizza & Subs
12.2020 - 01.2021
- Forklift Certified
- Microsoft Office Certified
Associate of Arts -
Florida SouthWestern State College
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