Dominic Spears
Indianapolis,IN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively, maintain customer satisfaction and, fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved taxpayers complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for taxpayers.
- Enhanced taxpayer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual taxpayers needs.
Customer Care Representative
Yeti
05.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Customer Sales and Service Expert
Prime Car Wash
08.2020 - 10.2020
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Delivered excellent customer service by actively listening to concerns and offering practical solutions promptly.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Cross-sold and upsold products to customers based on solid understanding of current needs.
Warehouse Picker
Raw Paw Pet Food
11.2019 - 12.2019
- Collaborated with team members to achieve daily pick and pack goals.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
Pet Hotel Manager
Petsmart Pet Hotel
10.2018 - 02.2019
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Fostered safe lodging environment with reliable and effective security services.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Made owners comfortable with care by following instructions and meeting their pets needs.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Provided pets with exercise and fresh air to promote health.
Sales Consultant
Best Buy Inc
05.2018 - 10.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Opened and closed store at proper times for reliable services.
Department Manager
Jos. A. Bank Clothiers, Inc
08.2016 - 01.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Answered questions about store policies and addressed customer concerns.
- Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Bachelor of Science - Pre-Veterinary
Franklin College
Franklin, IN05-2015
Skills
- Customer service
- Inbound customer service
- Organization
- Product labeling
- Customer relationship management
- Customer relations
- Microsoft Excel
- Microsoft exchange
Timeline
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - 02.2025
Customer Care Representative
Yeti
05.2022 - 02.2023
Customer Sales and Service Expert
Prime Car Wash
08.2020 - 10.2020
Warehouse Picker
Raw Paw Pet Food
11.2019 - 12.2019
Pet Hotel Manager
Petsmart Pet Hotel
10.2018 - 02.2019
Sales Consultant
Best Buy Inc
05.2018 - 10.2018
Department Manager
Jos. A. Bank Clothiers, Inc
08.2016 - 01.2018
Bachelor of Science - Pre-Veterinary
Franklin College
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