Dominic Tafoya
Scottsdale,AZ
Summary
Proven leader with extensive experience at Conns Home Plus, adept in inventory management and fostering customer relations. Excelled in boosting store sales through innovative strategies and superior customer service. Skilled in training and mentoring, ensuring team cohesion and performance excellence. Achieved consistent sales targets by leveraging sales expertise and problem-solving skills. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Manager
Conns Home Plus
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Assistant Store Manager
Conns Home Plus
03.2019 - 12.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Department Manager/Keyholder Manager
Conns Home Plus
01.2018 - 03.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Key Holder
Conns Home Plus
01.2017 - 01.2018
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Sales Associate
Conns Home Plus
06.2016 - 01.2017
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales and KPI targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Head Cashier
Sports Authority
11.2015 - 06.2016
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Package Handler
FedEx
12.2015 - 05.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Dobson High School
Mesa, AZ05.2013
Skills
- Customer Service
- Problem-Solving
- Sales expertise
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Inventory Management
- Store Merchandising
- Employee Training
- Recruitment and hiring
- Goals and performance
- Sales Strategies
Timeline
Store Manager
Conns Home Plus
12.2023 - Current
Assistant Store Manager
Conns Home Plus
03.2019 - 12.2023
Department Manager/Keyholder Manager
Conns Home Plus
01.2018 - 03.2019
Key Holder
Conns Home Plus
01.2017 - 01.2018
Sales Associate
Conns Home Plus
06.2016 - 01.2017
Package Handler
FedEx
12.2015 - 05.2016
Head Cashier
Sports Authority
11.2015 - 06.2016
High School Diploma -
Dobson High School
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