Dominic Wojczynski

• Worked with Delivery partners to recruit, interview and recommend the hiring of new Damage Consultants.
• Lead training and development of all 60 newly hired Damage Consultants.
• Assisted in organizing and delivering reinspection assignments to drive operational excellence.
• Hold weekly team huddles and share measurable team commitments, share success stories and discuss any barriers that exist.
• Regularly spent time on Delivery huddles to discuss the DC role and answer questions and discuss results.

Responsible for providing daily coaching and guidance to a team of virtual adjusters

• Held weekly team huddles and shared measurable team commitments, shared successes, closed loop feedback, notes from this week in claims and covered any continuous improvement I deemed necessary.
• Conducted monthly re-inspections at 20 per month, prepared and participated in monthly/quarterly operational meetings, reviewed CCC metrics and participated in technical alignment session each quarter
• Conducted performer observations/side by sides virtually with all adjusters monthly in which I provide feedback prior to claim being closed
• I utilized re-inspections, authority requests and audit results to determine opportunities for observation
• Monitored and addressed adjuster pending
• Provided my adjusters with 1 check in per quarter in which I gave individual guidance and advice
• Most importantly I was there for daily advice, guidance, and development.

• Handled inbound virtual claims calls from customers and repair facilities from home using the virtual assist application.
• Analyzed damages to vehicles and prepared written estimates, handled supplements and settled total loss claims.
• Handled total loss situations which included negotiation of value, contacting lien holder if necessary and making proper payments.
• Consistent high performer in all metrics, production, quality and customer service.
• Trained new hires and helped with development of current employees.

• Performed physical inspections at customers homes, shops and storage yards.
• Provided written repair estimates to customers and shop of choice.
• Settled total loss claims and gained value agreement with customers.
• Regularly able to solve problems and have tough conversations with shops and customers.
• Provided exceptional customer service daily.
• Trained other claims staff members on proper handling and evaluation of damaged vehicles.

• Writing written estimate of damages for customer pay and insurance claims
• Following repairs through shop and updating customers
• Closing paperwork in Reynolds system
• Quality check of repairs and then delivery of car to customer.

• Writing written estimate of damages for customer pay and insurance claims
• Following repairs through shop and updating customers
• Closing paperwork in Reynolds system
• Quality check of repairs and then delivery of car to customer
• Lease return inspections.

• Managing production of shop
• Handing out work to technicians
• Writing written estimate of damages for customer pay and insurance claims
• Following repairs through shop and updating customers
• Closing paperwork in Reynolds system
• Quality check of repairs and then delivery of car to customer
• Attending monthly production meetings.