Dominic Woods
Clovis,NM
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
Work History
Case Aide
Children Youth & Families, CYFD
09.2023 - Current
- Enhanced client experience by providing comprehensive case management support services.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Collaborated with multidisciplinary teams to develop individualized service plans for clients.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
- Served as a liaison between clients and community resources, facilitating access to essential services.
- Provided compassionate support during crisis situations, implementing de-escalation techniques when necessary.
- Assisted with the development of evidence-based interventions for optimal client outcomes.
- Managed caseload efficiently through time-management skills and task prioritization techniques.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
- Monitored client progress towards goals, adjusting intervention strategies as needed based on feedback from team members and clients themselves.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
Client Service Agent
Children Youth & Families, CYFD
03.2022 - 09.2024
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Streamlined client communication processes for improved efficiency and response times.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated with team members to optimize service offerings and exceed client expectations.
- Provided exceptional support to clients by identifying their needs and offering tailored solutions.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Managed multiple accounts simultaneously, maintaining organization and prioritizing tasks effectively.
- Delivered comprehensive product knowledge to clients, enabling informed decision-making on their part.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns promptly.
- Coordinated with other departments to resolve client issues efficiently and effectively.
Direct Support Professional
ENMRSH
02.2020 - 06.2021
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Customer Service Representative
Intoxalock Ignition Interlock
10.2019 - 12.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Job Coach
ENMRSH
02.2018 - 10.2019
- Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
- Increased clients'' interview skills through comprehensive mock interviews and constructive feedback sessions.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
Education
No Degree - Criminal Justice And Psychology
Clovis Community Collage
Clovis, NM05.2027
High School Diploma -
Clovis High School
Clovis, NM05.2018
Skills
- Health and safety
- Relationship Building
- Case Planning
- Transportation
- Records Management
- Professional boundaries
- Referral Knowledge
- Confidentiality adherence
- Case Management
- Client Assistance Referrals
- Client Needs Assessments
- Attention to Detail
- Maintaining Client Records
Timeline
Case Aide
Children Youth & Families, CYFD
09.2023 - Current
Client Service Agent
Children Youth & Families, CYFD
03.2022 - 09.2024
Direct Support Professional
ENMRSH
02.2020 - 06.2021
Customer Service Representative
Intoxalock Ignition Interlock
10.2019 - 12.2020
Job Coach
ENMRSH
02.2018 - 10.2019
No Degree - Criminal Justice And Psychology
Clovis Community Collage
High School Diploma -
Clovis High School
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