Dominica Campbell-Poole

Maintain general care,cooking, cleaning, medicine control

• Assisted clients with maintaining good personal hygiene.
• Followed care plan and directions to administer medications.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Helped clients get in and out of beds and wheelchairs.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Assisted with meal planning to meet nutritional plans.
• Drove clients to shop for groceries, attend doctor appointments and run errands.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Consulted with client care team to continually update care plans.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Encouraged residents to participate in activities of daily living to enhance personal dignity.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Worked closely with clinical staff to support therapeutic and behavioral plans.
• Assisted clients with daily living activities such as bathing, dressing, and grooming.
• Maintained clean and well-organized environment for client happiness and safety.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Provided emotional support to clients during difficult times.
• Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
• Followed safe lifting and transferring techniques to transport residents.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Supported bathing, dressing and personal care needs.
• Drove clients to doctors' appointments and social outings.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Monitored health and well-being of clients and reported significant health changes.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

• Assisted clients in developing and achieving short-term and long-term goals.
• Provided advocacy for clients to ensure their needs are met through appropriate services.
• Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
• Maintaining meds are up to date and clients have what they need.
• Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
• Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
• Facilitated the coordination of medical appointments and transportation for clients when needed.
• Provided crisis intervention services to clients when necessary.
• Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
• Educated family members about patient's condition, treatments and available resources.
• Participated in team meetings with other staff members to discuss case management issues.
• Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
• Collaborated with local schools, daycare centers and employers regarding special accommodations for clients' disabilities.
• Provided counseling sessions to individuals or groups focusing on behavior modification techniques.
• Offered emotional support to help patients cope with stressors associated with their illness or disability.
• Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
• Organized recreational activities that promote physical activity and positive interactions among peers.
• Ensured that all documentation is completed accurately according to state regulations.
• Participated in continuing education courses related to mental health topics.
• Developed and implemented care management plan to address needs and goals.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Created plan of care to assist patients in reducing problems or barriers to achieve optimal level of health.
• Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
• Attended and actively participated in meetings to provide and receive information on patient progression.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.

• Developed and maintained positive working relationships with staff, customers, and vendors.
• Monitored store operations to ensure compliance with company policies and procedures.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Performed regular price checks to ensure accuracy in pricing throughout the store.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Assisted in resolving escalated customer service issues in a timely manner.
• Provided coaching and guidance to team members when necessary to improve performance.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Managed daily cash intake by counting out registers and tabulating profits.
• Helped employees accomplish tasks during peak periods.
• Upheld company standards and compliance requirements for operations.
• Coached employees on interactions with customers to drive exceptional service.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Accompanied clients to social events such as movies or plays.
• Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Supported bathing, dressing and personal care needs.
• Assisted with meal planning to meet nutritional plans.
• Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
• Aided with mobility and independence for disabled individuals and continually monitored safety.

• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
• Monitored employee performance to ensure compliance with company policies and procedures.
• Resolved customer complaints promptly and professionally.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Adhered to all health code regulations while preparing food items for customers.
• Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
• Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
• Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Supervised and led employees to maintain productivity and customer service levels.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Delegated tasks to employees and monitored activities and task completion.
• Checked orders for quality and completeness.
• Coached team members to increase productivity and reduce workplace accidents.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.