Dominica Freeman
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Bon Secours Mercy Health
05.2014 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Process external referrals
- Used ConnectCare/Epic to schedule appointments.
Receptionist
Adult And Pediatric Medical Associates, PC
06.2008 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- scheduling of appointments
- Maintain checking in/out patients
Unit Secretary
DePaul Medical Center
04.2002 - 06.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transcribe physician orders into computer
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Receptionist
Autum Care Of Portsmouth
05.2000 - 02.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Unit Secretary
Lake Taylor Transitional Hospital
01.1999 - 12.2000
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Science - Health Information Management
DeVry University
Downers Grove, IL04.2026
Associate of Applied Science - Health Information Technology
DeVry University
Downers Grove, IL07.2022
High School Diploma -
Booker T Washington High School
Norfolk, VA06.1996
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
Timeline
Patient Service Representative
Bon Secours Mercy Health
05.2014 - Current
Receptionist
Adult And Pediatric Medical Associates, PC
06.2008 - 04.2014
Unit Secretary
DePaul Medical Center
04.2002 - 06.2008
Receptionist
Autum Care Of Portsmouth
05.2000 - 02.2002
Unit Secretary
Lake Taylor Transitional Hospital
01.1999 - 12.2000
Bachelor of Science - Health Information Management
DeVry University
Associate of Applied Science - Health Information Technology
DeVry University
High School Diploma -
Booker T Washington High School