Dominica Freeman
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Patient Service Representative
Bon Secours Mercy Health
Norfolk, VA
05.2014 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Process external referrals
- Used ConnectCare/Epic to schedule appointments.
Receptionist
Adult And Pediatric Medical Associates, PC
Chesapeake, VA
06.2008 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- scheduling of appointments
- Maintain checking in/out patients
Unit Secretary
DePaul Medical Center
Norfolk, VA
04.2002 - 06.2008
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Transcribe physician orders into computer
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Receptionist
Autum Care Of Portsmouth
Portsmouth, VA
05.2000 - 02.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Unit Secretary
Lake Taylor Transitional Hospital
Norfolk, VA
01.1999 - 12.2000
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Science - Health Information Management
DeVry University
Downers Grove, IL04.2026
Associate of Applied Science - Health Information Technology
DeVry University
Downers Grove, IL07.2022
High School Diploma -
Booker T Washington High School
Norfolk, VA06.1996
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
Timeline
Patient Service Representative
Bon Secours Mercy Health
05.2014 - Current
Receptionist
Adult And Pediatric Medical Associates, PC
06.2008 - 04.2014
Unit Secretary
DePaul Medical Center
04.2002 - 06.2008
Receptionist
Autum Care Of Portsmouth
05.2000 - 02.2002
Unit Secretary
Lake Taylor Transitional Hospital
01.1999 - 12.2000
Bachelor of Science - Health Information Management
DeVry University
Associate of Applied Science - Health Information Technology
DeVry University
High School Diploma -
Booker T Washington High School