Dominica Kiman
Raymond,USA
Summary
Accomplished professional with a proven track record at Comcast, adept in workflow management and contract negotiations. Leveraged strong problem-solving and administrative skills to enhance business growth and operational efficiency. Demonstrates a commitment to excellence and a capacity for fostering significant client relationships.
Overview
19
19
years of professional experience
Work History
Engineer I
Comcast
Virtual, NH
06.2023 - Current
- Supporting NED Planning & Design National and Divisional Standards and SLA adherence for all lines of business
- Link and Approve Invoices for Business Partner
- Work with Business Partner to adhere to Comcast processes
- Creating FIR Tasks
- Adding Codes
- Reserving purchase orders
- Assist in projects by other departments
- Effectively uses data to recommend and make decisions
- Supports change, celebrates success, learns from feedback
- Works together and influences effectively across teams
- Fairly assesses strengths and opportunities
- Prioritizes growth and development
- Proactively asks for feedback
- Builds trust and treats others with respect
- Actively contributes to building an inclusive environment
- Holds self-accountable for shared goals
- Embodies and demonstrates Comcast values
- Listens, responds, and adapts to the needs of customers, business, and people
- A promoter of Comcast products and services
P2 Coordinator NED Planning & Design
TEKsystems
Virtual, NH
12.2021 - 06.2023
- Company Overview: Comcast Contractor
- Link and Approve Invoices for Business Partner
- Work with Business Partner to adhere to Comcast processes
- Creating FIR Tasks
- Adding Codes
- Reserving purchase orders
- Assist in projects by other departments
- Comcast Contractor
Sales Support Specialist
Adecco
Portsmouth, NH
03.2021 - 12.2021
- Company Overview: Sig Sauer
- Followed-up with sales teams and customers with complex issues to coordinate resolutions
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests
- Processed customer orders, exchanges and returns and kept customers informed about progress
- Answered high volume of calls in fast-paced environment to offer above- and-beyond support for sales representatives' diverse needs
- De-escalated irate customers with communication skills and sales expertise
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Displayed strong telephone etiquette, effectively handling difficult calls
- Sig Sauer
Credit Coordinator II
US Foods
Seabrook, NH
10.2017 - 06.2019
- Decide credit worthiness of new customers, working with both District and Territory Managers in the collection of monies owed
- Set up payment plans for customers that have become delinquent
- Monthly reporting
- Ensuring that the over 90 day past dues are continuing to come down
- Working with customers to help them stay within their negotiated terms
Editorial Administrative Assistant
Heinemann Publishing
Portsmouth, NH
02.2015 - 10.2017
- Creating contracts for new writers
- Invoicing
- Scheduling and attending Quarterly Leveling Meetings with the Authors
- Other projects that were needed by the editorial staff
- Customer Service for writers and team leaders
Customer Service/Administrative Assistant
Maffei Plumbing and Heating
Ipswich, MA
07.2013 - 03.2014
- Customer Service, Scheduling appointments for Plumbing Contractors, Collections, Accounts receivables/payables, Advertising, Sales, Dispatching, Weekly and Monthly Reporting
Customer Service/Inside Sales/Administrative
Martin International Enclosures
Seabrook, NH
02.2006 - 05.2010
- Responsible for handling all aspects of Customer Service from quoting jobs to entering Sales Orders into system
- Work very closely with Outside Sales Reps
- Handle all customer related telephone calls
- Freight Quoting, Spreadsheets, MSDS Files, Shipping
- Strong customer contact
Education
Associate Of Arts - Business Administration And Management
New Hampshire Technical Community College
Concord, NH06.1990
Skills
- Business Growth
- Workflow Management
- Event Calendar Management
- Contract Negotiations and Administration
- Materials Printing
- Staff Training
- Inquiry Response
- Administrative Recordkeeping
- Accommodation Organization
- Contract Negotiation
- Meeting Support
- Problem Anticipation and Resolution
- Information Verification
- Payment Approval
- Budget Planning and Administration
Timeline
Engineer I
Comcast
06.2023 - Current
P2 Coordinator NED Planning & Design
TEKsystems
12.2021 - 06.2023
Sales Support Specialist
Adecco
03.2021 - 12.2021
Credit Coordinator II
US Foods
10.2017 - 06.2019
Editorial Administrative Assistant
Heinemann Publishing
02.2015 - 10.2017
Customer Service/Administrative Assistant
Maffei Plumbing and Heating
07.2013 - 03.2014
Customer Service/Inside Sales/Administrative
Martin International Enclosures
02.2006 - 05.2010
Associate Of Arts - Business Administration And Management
New Hampshire Technical Community College
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