Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominica A.M. Alexander

Antioch,CA

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2026
2026
years of professional experience

Work History

Residential Counselor

Telecarecorp
12.2019 - Current
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Supported residents in coping with emotions and fears through one-on-one sessions.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
  • Conducted group therapy sessions to foster supportive community environment among residents.
  • Developed and maintained relationships with community resources to provide additional support services.
  • Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
  • Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
  • Ensured compliance with regulatory standards by meticulously documenting all resident interactions and incidents.
  • Supported residents' reintegration into community with comprehensive life skills coaching and resource referral.
  • Improved residents' daily living skills with hands-on training and consistent routine establishment.

Student Personnel Officer

Job Corps Treasure Island Center
03 2016 - 07.2025
  • Mentored students, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between students by organizing regular meetings and fostering open dialogue.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of student-related services, policies and programs through departmental staff.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Ordered office supplies and managed inventory to ensure smooth operations of the office.
  • Facilitated conflict resolution initiatives, maintaining healthy working relationships among students.
  • Managed labor relations activities, including negotiation of collective bargaining agreements and addressing grievances promptly.
  • Developed and implemented onboarding and orientation programs for new trainees.
  • Collaborated with security to identify and address trainees relations issues.
  • Provided training and accountability for over 400 students.

Dispatch Security Officer

Securitas Security Services USA
11.2021 - 12.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Issued access cards to authorized personnel to monitor access points.

Office Assistant

B&B Management Services
03.2011 - 10.2016
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Compiled and analyzed data to produce reports.
  • Coordinated and scheduled meetings and appointments.
  • Monitored and tracked budgets and expenses.
  • Assisted with onboarding of new employees.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.

Education

High School Diploma -

Roseville High School
Roseville
05-2011

Skills

  • De-escalation techniques
  • Client advocacy
  • Boundaries establishment
  • Supply replenishment
  • Safety management
  • Client transportation
  • Progress monitoring
  • Self-care practices
  • Professionalism and ethics
  • Multicultural sensitivity
  • Motivational interviewing
  • Resident counseling
  • Trauma-informed counseling
  • Residential care
  • Resident support
  • Behavioral intervention plans
  • Mental health disorders
  • Safety standards and compliance
  • Crisis counseling
  • Incident reporting
  • Policy enforcement
  • Emergency response
  • Community meetings
  • Resident supervision
  • Healthy habits promotion
  • Crisis prevention intervention
  • Emotional support
  • Staff communication
  • Progress documentation
  • Daily living skills instruction
  • Relationship building
  • Staff training
  • Life skills development
  • Group activities
  • General housekeeping
  • Maintenance requests

Timeline

Dispatch Security Officer

Securitas Security Services USA
11.2021 - 12.2024

Residential Counselor

Telecarecorp
12.2019 - Current

Office Assistant

B&B Management Services
03.2011 - 10.2016

Student Personnel Officer

Job Corps Treasure Island Center
03 2016 - 07.2025

High School Diploma -

Roseville High School

Similar Profiles

CREATE PROFILE