Dominic D'Alberto

• Filling in for post abandonment & absenteeism.

• Directing hourly employees.
• Conduct Interviews
• Payroll
• Create/modify employee scheduling.
• Conduct quality assurance inspections.
• Training hourly employees on job functions & duties.
• Filling in for post abandonment & absenteeism.

• Patrol all areas of property; secure rooms; assist guests with room access.

• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit.

• Monitor Closed Circuit Televisions and alarm systems.

Authorize, monitor, and document access to secured areas.

• Assist guests/employees during emergency situations.

• Respond to accidents, contact EMS or administer first aid/CPR as required.

• Gather information and complete reports.

• Maintain confidentiality of reports/documents, release information to authorized individuals.

• Defuse disturbances in accordance with company policies and procedures.

• Resolve safety hazard situations.

• Handle all interruptions and complaints.

• Escort unwelcome persons from property.

• Ensure compliance with alcoholic beverage control laws.

• Rewrote Lost & Found Policy.

• Created Vendor/Contract Check-in Process Policy

• Reprogrammed Saflok Keys & Locks for Hotel Guest Rooms and Doors.

•Welcome guests as they enter and thank them as they depart.
•Up-To-Date ID checking verification.
•Support organization and cleanliness of the space, when needed.
•Ability to de-escalate high-stress situations.
•Ability to observe and detect signs of overconsumption or conflict.
•Respond to and resolve guest issues notify management when needed.
•Act as a Pins brand ambassador.

• Control access areas in a manner that keeps unauthorized person(s) from entering the premises to sure the safety and security of all present.

• Work Trailer Control Post: follow all procedures to maintain compliance with C-TPAT Tier 3 requirements and the JOANN security procedures for trailer control.

• Patrol the interior and exterior of the premises, and conduct vehicle checks and bag checks.

• Respond and investigate security calls and alarms.

• Observe, report, and document, safety hazards, product damage, vandalism, incidents of theft.

• Take steps to correct or minimize any situation that has the potential to result in loss of life, injury, or damage to JOANN property.

• Monitor interior and exterior of building via CCTV system.

• Train all new security officers on JOANN'S Security Protocols and Procedures.

• Provide Coaching to security officers at the security managers discretion who need redirection on how to accurately and effectively preform job duties.

• Help create building security policies and update existing policies to ensure the security and integrity of protecting people, product and property.

• Conduct building and campus roves to ensure safety and security of Enterprise Assets.

• Protect People, Property and Product by, identifying and assessing safety related incidents which may include but are not limited to; First Aid, Life Safety and Internal Theft.

• Accurately write and submit necessary reporting, follow up on campus safety and security incidents.

• Conduct building and campus roves to ensure safety and security of People, Product and Enterprise Assets.

• Follow and enforce Tier 3 CTPAT guidelines when operating truck gate post.

I.T Support For Limited Brands Companies (Bath and Body Works & Victoria's Secret) Helped Company Stores with the following:

• Issues with POS (Point of Sale)

• Issues with MPOS ( Mobile Point of Sale)

• Networking Issues

• Computer & Mobile Hardware Issues

• Phone Issues (VOIP & Non-VOIP)

• Daily workflow of over 30+ Support Tickets and Over 50 Daily Support Calls

• Utilized ticketing system to track customer requests and prioritize urgent needs.

• Connected to computer of client using Jumphost to install new programs and applications.

Assisted Company Stores Using the following Programs: Jumphost, RDP, Microsoft Teams, Cherwell.

Work with clients in the following manner:

• Help Identify Issues with clients computers both software and hardware.

• Help with Technical troubleshooting/resolution of calls/incidents and tickets as it pertains to networking and software problems.

• Help to Deploy and install approved hardware/software and Provide strong customer service focused on clear communication and timely follow through.

• Responded to customer inquiries and requests regarding insurance and membership.