Dominick Alvarez
FL
Summary
Detail-oriented and efficient professional with a strong commitment to completing tasks quickly and accurately. Experienced in collaborating with colleagues to ensure effective data management and operational efficiency. Skilled in document digitization, office modernization, and data organization, consistently driving enhanced productivity and streamlined workflows.
Overview
7
7
years of professional experience
Work History
Enrollment Technician
Pasco County School District
02.2025 - Current
- Monitor enrollment activities to ensure compliance with all applicable District, state, and federal laws and regulations.
- Troubleshoot and coordinate the resolution of end user support requests, engaging technical staff as needed.
- Enhance end user engagement by analyzing support documentation and developing programs, processes, and training initiatives.
- Oversee the timely and accurate completion of reporting requirements in accordance with District, state, and federal guidelines.
- Document workflows and application system procedures for distribution to staff and end users.
- Assist in the design and specification of system implementations.
- Travel to designated sites to train staff, monitor activities, and ensure adherence to enrollment procedures.
- Create, maintain, and verify the accuracy of reports and databases as requested.
- Gather, prepare, and enter data; assist with corrections as required.
- Provide ongoing support for daily end user processing and reporting needs by coordinating central site processing.
- Contribute to the development of new processes and procedures related to the enrollment program.
- Communicate with preparers of source documents to resolve questions, inconsistencies, or missing data.
- Ensure compliance with School Board policies at all times.
- Maintain required certifications and participate in professional development workshops, in-service training sessions, and required meetings.
- Stay informed of current trends, laws, regulations, and statutes relevant to enrollment and compliance.
- Perform additional duties as assigned.
Patient Service Representative
Carenet Health
05.2024 - 02.2025
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Managed patient registration process, confirming data accuracy and completeness.
Secretary 1 Assistant Principal of Curriculum Sec
Hillsborough County School District
12.2023 - 03.2024
- Served as substitute coordinator Managed AESOP absence management systems.
- Prepared Sub folders daily with rosters. schedules, and keys.
- Being on-call for Teachers needing to call for a sub when unable to access ASEOP
- Proficiency in learning master schedule for last minute coverage needs such as a teacher needing to leave early or a substitute job not being picked up
- Managed "PAY for coverage" for staff when asked to cover classes
- Raptoring in visitors to campus
- Managed supervisor calendar
- Learned basic functions of INFOR Such as inputting comp time for teachers.
- Assisted with compiling coverage for State testing
- Served as liaison for department heads and communicating information relayed by supervisor.
- Assisted with the collection of teacher surveys for the next FY for scheduling purposes
- Served as first point of contact for student scheduling needs for supervisor after seeing guidance counselor
- Facilitated communication between departments for improved collaboration and project success.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Support Assistant Lll
Broward County Public Schools
02.2023 - 12.2023
- Serving as administrative Assistant to DJJ programs administrator
- Serving as liaison between schools and district members needing to schedule clinical interviews with detention centers
- Keeping accurate records of administrator travel records and payroll documents as needed
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for Assistant Principals
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Serving as Attendance Liaison and substitute coordinator back up
Data Processor
School District of Palm Beach County
09.2022 - 01.2023
- Located and corrected data entry errors and reported to management.
- Successfully Handled cum files for 516 Students
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Verified accuracy of computer system information by updating data.
- Successfully Completed FTE survey 2 in october of 2022
- Collaborated with FTE with regarding trainings as needed for position to produce at ultimate efficiency
Assistant School Office
School District of Palm Beach County
01.2022 - 09.2022
- Input and maintain student discipline files
- Direct main line calls and dispatch according to need
- Maintain calendar for administration
- Serve as Spanish language translator for parents, students, and staff as needed
- Discussed programs policies and practices to families and visitors
Secretary I
Hillsborough County Public Schools
07.2021 - 01.2022
- Input daily student attendance with data entry and absences For more than 1500 students.
- Dispatch calls to departments regarding parent concerns while establishing confidentiality regarding school matters
- Check and revise parent/guardian identification records for student pick up
- Maintain accurate attendance files as related to FTE auditing purposes.
- Screened visitors and issued badges to maintain safety and security
- Offered technical support and troubleshot issues to enhance office productivity
- Created and updated records and files to maintain document compliance
- Handled daily scheduling tasks and provided administrative support for entire department
Attendance Clerk
School District of Palm Beach County
08.2020 - 12.2020
- Increased professional relationships with parents
- Coordinate school attendance to meet state and district mandates
- Screen calls for need and dispatch accordingly
- Input daily attendance information into office database for 1000-student school
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Paraprofessional
School District Of Palm Beach County
09.2019 - 05.2020
- Support students with disabilities in mainstream and ESE settings
- Work within ESE team to provide ESE team to provide quality education for all students
- Assist teachers to reinforce appropriate student behaviors
- Collaborate with teachers in classroom to meet ESE students' needs
- Developed and maintained courteous and effective working relationships
- Ensure safety of all ESE student in transition from class to class
Medical Scheduler
CALL 4 HEALTH
01.2019 - 08.2019
- Preformed account protocol for providers, patients and insurance companies
- Coordinate with doctor's offices to establish proper services are scheduled
- Schedule clients for three medical offices, taking into consideration client locations, facility capabilities, insurance requirements and type of services needed
- Established confidentiality of information divulged by clients during telephone consultations for services
- Managed over 50-100 Outbound calls Per day.
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Improved operations through consistent hard work and dedication
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2018
Skills
- Proficient in Microsoft Suite
- Strong verbal communication
- Reception operations management
- Proficient in Google Suite
- Proficient in FOCUS SIS software
- Bilingual proficiency in Spanish and English
- Tech-Savvy
Languages
Spanish
Timeline
Enrollment Technician
Pasco County School District
02.2025 - Current
Patient Service Representative
Carenet Health
05.2024 - 02.2025
Secretary 1 Assistant Principal of Curriculum Sec
Hillsborough County School District
12.2023 - 03.2024
Administrative Support Assistant Lll
Broward County Public Schools
02.2023 - 12.2023
Data Processor
School District of Palm Beach County
09.2022 - 01.2023
Assistant School Office
School District of Palm Beach County
01.2022 - 09.2022
Secretary I
Hillsborough County Public Schools
07.2021 - 01.2022
Attendance Clerk
School District of Palm Beach County
08.2020 - 12.2020
Paraprofessional
School District Of Palm Beach County
09.2019 - 05.2020
Medical Scheduler
CALL 4 HEALTH
01.2019 - 08.2019
High School Diploma -
Palm Beach Central High School