Dominick Bavaro
CT
Summary
Dedicated Administrative Support and Customer Service Specialist, providing superior skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals. Experienced in successful resolutions to escalated customer service and administrative support challenges.
Overview
16
16
years of professional experience
Work History
PIER Program Facilitator (Prevention, Int
Amtrak
New Haven, Connecticut
07.2025 - Current
- Lead the implementation of Amtrak’s PIER initiative in New Haven, focusing on fostering a safe, informed, and supportive environment for employees through prevention, intervention, education, and access to critical resources.
- Facilitate trainings and workshops on topics such as workplace safety, substance abuse awareness, mental health support, and employee well-being.
- Serve as a trusted point of contact for employees seeking guidance or assistance related to personal or professional challenges.
- Coordinate with Amtrak leadership, HR, and external partners to ensure the delivery of timely and impactful resources and support services.
- Track engagement and outcomes to evaluate program effectiveness, and recommend improvements for future initiatives.
- Promote a culture of care, awareness, and proactive support throughout the New Haven terminal and associated operations.
Clerk Typist
Amtrak
Hamden, CT
01.2024 - Current
- Supported New Haven Base Division Engineer and supervisors through effective administrative tasks.
Handled engineering department's environmental duties including file management and manifest processes.
Created and distributed necessary documentation such as Tier 2 cover letters and internal spill reports.
Managed Amtrak’s EIS updates alongside invoice processing for accurate record-keeping.
Oversaw payroll distribution to ensure employee satisfaction with compensation practices.
Scheduled common area usage at the Base to facilitate collaborative efforts.
Organized mail distribution while maintaining adequate office supply inventory.
Ticketing, Accounting Agent
Amtrak
New Haven, CT
09.2021 - Current
- Provide administrative support for the New Haven Base Division Engineer, Deputy Engineers, ADE's and Supervisors
- Assist with engineering department environmental responsibilities: File maintenance, manifest mailings, manifest tracking, preparation and distribution of Tier 2 cover letters, internal and external spill reports, Amtrak's EIS updating and invoice processing
- Distribution of payroll
- Coordinate and schedule common space at the Base
- Coordinate track usage for NED on weekly Teams meeting
- Maintain mail distribution and office order supplies through e-trax
- Responsible for providing superior customer service, daily financial operations and reporting for New Haven ticket office
- Administer, complete and maintain new staff training, ticket office sales, cash reporting, internal and external cash vault services and payroll
- Assist customers with ticket purchases, trip planning, pricing, scheduling, and will-call orders
- Complete order transactions and generate travel documentation and detailed itineraries
- Address customer inquiries via email, telephone calls or in person, providing prompt response and follow-up
- Enter data in Arrow system to maintain accurate record of customer ticket orders, reservations and payment methods
- Contact and verify will-call orders
- Prepare monthly and year-end closing statements, financial documents and invoices
- Interact with internal and external auditors to complete audits and resolve discrepancies
Lead Customer Service Representative, Ticketing
Amtrak
New Haven, CT
08.2023 - 01.2024
Train Conductor
Amtrak
New Haven, CT
11.2020 - 09.2021
- Receive and implemented precise communication from train dispatchers
- Inspect all track switches on a daily basis
- Manage railcar loading, unloading and switching
- Announce route destinations and changes via PA systems
- Direct crew members by flag or hand signals, lantern and radio communications
- Interpret command signals to start, stop and back-up train or set and release air brakes.
- Observe train movement to ascertain functionality
- Collect tickets and payment from passengers and verify information before departure for accuracy
- Perform emergency and regular maintenance on rail cars and trains during, before and after trips to optimize passenger safety
Maître D', Server
Amarone Restaurant
Guilford, CT
01.2017 - 01.2019
Bartender/Server & Banquet Server
Lorenzo's Restaurant
West Haven, CT
01.2015 - 01.2017
Shift Supervisor
Wood n' Tap
Orange, CT
01.2010 - 01.2015
- Provide exceptional dining experience to a high end clientele
- Greet guests, answer questions and recommend specials to increase profits
- Enthusiastically convey knowledge about restaurant's menu and product offerings
- Engage with customers to determine satisfaction with meals and dining experience while promptly taking action to resolve concerns
- Prepared and served alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Maintain bar inventory and ordering schedules
- Coordinate service and expedite food presentation for large in-house catered events
- Facilitate opening and closing procedures to optimize business operations
- Resolved customer complaints and reported issues to senior management
- Managed work areas to identify operational concerns and implemented corrective action
- Trained staff on upselling techniques to meet revenue targets
- Collaborate with team members to improve performance and coordinated training opportunities to meet team goals
- Supervised employees to maintain optimal productivity and customer service levels
Education
PIER Facilitator Training
New York, NY01-2025
Assistant Conductor Certification -
Amtrak Training Center
Wilmington, DE01.2020
Emergency Medical Technician (EMT) -
Echo Hose
Shelton, CT01.2018
Business Management -
Gateway Community College
New Haven, CT01.2014
High School Diploma -
West Haven High School
West Haven, CT01.2012
Skills
- Superior Customer Relations Skills
- Positive and Professional Demeanor
- Efficient Time Management Strategist
- Collaborative Team Player
- Detailed and Accurate Data Collection
- Complex Problem-Solving Resource
- Staff Management Training and Development Liaison
- Strong Written, Organizational and Communication Skills
- Computer Competency: Windows
- Computer Competency: MacOS
- Computer Competency: Microsoft Office
- Computer Competency: Teams
- Computer Competency: Zoom
- Computer Competency: Google Suite
- Computer Competency: Outlook
- Computer Competency: Kronos
References
- Joseph Gilhuly, Station Manager I, Amtrak Union Station, Joseph.Gilhuly@amtrak.com, 203-773-6174
- Michele Massa, Communication Analyst, Johns Hopkins University, Michele@aquatecflooring.com, 203-314-0597
Timeline
PIER Program Facilitator (Prevention, Int
Amtrak
07.2025 - Current
Clerk Typist
Amtrak
01.2024 - Current
Lead Customer Service Representative, Ticketing
Amtrak
08.2023 - 01.2024
Ticketing, Accounting Agent
Amtrak
09.2021 - Current
Train Conductor
Amtrak
11.2020 - 09.2021
Maître D', Server
Amarone Restaurant
01.2017 - 01.2019
Bartender/Server & Banquet Server
Lorenzo's Restaurant
01.2015 - 01.2017
Shift Supervisor
Wood n' Tap
01.2010 - 01.2015
PIER Facilitator Training
Assistant Conductor Certification -
Amtrak Training Center
Emergency Medical Technician (EMT) -
Echo Hose
Business Management -
Gateway Community College
High School Diploma -
West Haven High School
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