Dominick Coult
Herriman,UT
Summary
Dynamic professional with extensive experience excelling in customer service and warehouse operations. Proven ability in clear communication and quality control, enhancing workflow efficiency and customer satisfaction. Recognized for training new employees and implementing strategies that improved response times, fostering a collaborative team environment.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
Amazon
05.2023 - 12.2025
- Optimized workflow through efficient loading and unloading of shipments.
- Ensured safety compliance by maintaining cleanliness and organization of warehouse.
- Fulfilled orders accurately and timely by collaborating effectively with team members.
- Reduced injury risk by strictly following safety protocols while handling equipment.
- Gained knowledge of warehouse operations by participating in training sessions.
- Adapted swiftly to changing tasks and priorities in a fast-paced environment.
- Moved materials between storage and production areas to streamline operations.
Customer Service Representative
Apex Systems
09.2022 - 04.2023
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Achieved order accuracy by efficiently processing orders and managing returns.
- Collaborated with team members to streamline service processes and improve customer experience.
- Maintained accurate interaction records, ensuring data integrity in CRM systems.
- Implemented strategies that reduced response times, enhancing overall customer service quality.
- Managed high-stress situations professionally, resolving disputes and maintaining customer relationships.
Production Worker
Purple
05.2019 - 09.2020
- Increased production efficiency by operating machinery for product assembly.
- Ensured product quality through diligent inspections for production standards compliance.
- Enhanced team productivity by optimizing processes and reducing operational downtime.
- Trained staff on safety protocols and proper machinery usage for workplace safety.
- Minimized manufacturing disruptions by monitoring equipment performance and troubleshooting issues.
- Maintained organized work areas, supporting a safe and efficient production environment.
- Achieved production targets through effective work organization under tight deadlines.
Customer Service Representative
Black Turtle Services
08.2016 - 11.2017
- Increased employee proficiency by training new hires on customer service best practices.
- Identified service improvement opportunities by analyzing customer feedback trends.
- Boosted customer satisfaction through timely resolution of concerns and accurate information.
- Provided tailored product recommendations by developing extensive product knowledge.
- Built strong customer relationships through active listening, enhancing retention rates.
- Streamlined online ordering by assisting customers in navigating the company website.
Technical Support Representative
Alorica
07.2015 - 04.2016
- Increased customer satisfaction by providing technical assistance through various channels.
- Streamlined support processes, improving response times for technical inquiries.
- Enhanced team performance by mentoring junior staff in technical skills.
- Identified product improvements through collaboration with cross-functional teams.
- Guided customers through troubleshooting steps with patience and professionalism.
- Documented detailed customer interactions for future reference in case management system.
Education
High School Diploma -
Cyprus High School
Magna, UT06-2013
Skills
- Clear communication
- Heavy lifting
- Packaging and labeling
- Attention to detail
- Team collaboration
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Documentation
- Technical support
- Quality control
Timeline
Warehouse Worker
Amazon
05.2023 - 12.2025
Customer Service Representative
Apex Systems
09.2022 - 04.2023
Production Worker
Purple
05.2019 - 09.2020
Customer Service Representative
Black Turtle Services
08.2016 - 11.2017
Technical Support Representative
Alorica
07.2015 - 04.2016
High School Diploma -
Cyprus High School