Dominick Craig
Erlanger,KY
Summary
Resourceful Assistant General/ Front Office Manager offering history of success coordinating, leading and monitoring operations across various hospitality departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and guest experience.
Overview
16
16
years of professional experience
Work History
Assistant General Manager II
Aimbridge Hospitality; Hyatt Place Florence
04.2023 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Assistant General Manager
Aimbridge Hospitality; Fairfield Inn & Suites Lima
11.2021 - 04.2023
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Human Resources Manager
Columbus Hospitality Management
09.2012 - 11.2021
- Maintained human resources regulatory compliance with local, state and federal laws.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated recruiting, hiring and onboarding sessions. On-the-job training for new hires, bolstering employee job position knowledge and skillset.
Human Resources Generalist
Raising Canes Ohio
07.2009 - 09.2018
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Front Office Manager
Hilton Columbus Polaris
09.2007 - 08.2010
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Created, prepared, and delivered reports to various departments.
Education
Bachelor of Science - Business Administration And Management
Mount St. Joseph University
Cincinnati, OH05.2025
Bachelor of Science - Human Resources Management
Franklin University
Columbus, OH05.2025
Skills
- Revenue management
- Upselling strategies
- Customer service excellence
- Policy implementation
- Effective communication
- Payroll and Budgeting
- Staff Management & Scheduling
- Human Resources Management
- Training and Development
- Managing Operations and Efficiency
- Problem Resolution
Timeline
Assistant General Manager II
Aimbridge Hospitality; Hyatt Place Florence
04.2023 - Current
Assistant General Manager
Aimbridge Hospitality; Fairfield Inn & Suites Lima
11.2021 - 04.2023
Human Resources Manager
Columbus Hospitality Management
09.2012 - 11.2021
Human Resources Generalist
Raising Canes Ohio
07.2009 - 09.2018
Front Office Manager
Hilton Columbus Polaris
09.2007 - 08.2010
Bachelor of Science - Business Administration And Management
Mount St. Joseph University
Bachelor of Science - Human Resources Management
Franklin University
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