Dominick Ferrarelli

MGM Grand Detroit Casino

07.1999 - Current

Streamlined daily operations by implementing efficient work schedules for casino staff and allocating resources optimally.
Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
Implemented policies and procedures that promoted responsible gambling practices among patrons and staff members alike.
Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
Participated in ongoing professional development opportunities designed to expand knowledge base of Advantage Play within the industry.
Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
Boosted employee morale through regular recognition of outstanding achievements on the casino floor, fostering a positive workplace culture. Drove involvement to help property achieve goal of 70% participation in Employee Engagement Survey
Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino's reputation for integrity remained intact.

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