Dominick Funaro
Oceanside,NY
Summary
Dedicated IT Support Technician with hands-on experience in troubleshooting and maintaining hardware, software, and network systems in dynamic, fast-paced environments. Proficient in providing customized product recommendations aligned with district needs, leading to well educated purchases. Skilled in managing both Mac and Windows systems, supporting AV/virtual setups, and resolving technical issues with a customer-focused approach. Proven ability to streamline onboarding processes, maintain hardware inventory, and document support procedures to enhance operational efficiency. Adept at collaborating with cross-functional teams and tackling complex technical challenges with a proactive and positive attitude. Passionate about delivering exceptional IT support to empower organizational growth and success.
Overview
6
6
years of professional experience
Work History
Technology Assistant Grade II
Oceanside Union Free School District
02.2021 - Current
- Work closely and collaborate with the Network Administrator
- Respond to and troubleshoot technology issues within the school district
- Provided customized product recommendations aligned with staff and student needs, driving informed purchasing decisions and enhancing overall satisfaction.
- Monitored technology product trends and identified evolving needs for both office and classroom environments to ensure optimal solutions were implemented.
- Utilize device management software to organize and maintain equipment including desktops, laptops, iPads, Chromebooks, IP Phones
- Install and configure software and hardware needed for staff and administrators
- Perform routine network cabling within wiring closets throughout district
- Create and configure new staff and student accounts and devices
- Assist and arrange the technology for virtual meetings
- Repair student learning devices and staff teaching devices
- Update and maintain district website
Auto Detailer
Waterwerla
04.2019 - 03.2020
- Practiced and promoted teamwork to provide customer satisfaction
- Trained in all aspects of auto detailing in Atlanta, Georgia at GTechniq Serum Summit
Education
Bachelor of Science - Cyber Security Systems
St. John's University
Jamaica, NY12.2020
High School Diploma -
Oceanside High School
Oceanside, NY06.2016
Skills
- Customer Support
- Client communication
- Database administration
- Remote support
- Google Workspace
- Microsoft Office
- SIEM
- Windows
- Mac
- Mobile Device Management
- Software and hardware installation
Passions
- Technical Support
- Customer Service
- Network Administration
- Cyber Security
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Technology Assistant Grade II
Oceanside Union Free School District
02.2021 - Current
Auto Detailer
Waterwerla
04.2019 - 03.2020
Bachelor of Science - Cyber Security Systems
St. John's University
High School Diploma -
Oceanside High School
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