Dedicated IT Support Technician with hands-on experience in troubleshooting and maintaining hardware, software, and network systems in dynamic, fast-paced environments. Proficient in providing customized product recommendations aligned with district needs, leading to well educated purchases. Skilled in managing both Mac and Windows systems, supporting AV/virtual setups, and resolving technical issues with a customer-focused approach. Proven ability to streamline onboarding processes, maintain hardware inventory, and document support procedures to enhance operational efficiency. Adept at collaborating with cross-functional teams and tackling complex technical challenges with a proactive and positive attitude. Passionate about delivering exceptional IT support to empower organizational growth and success.