Summary
Overview
Work History
Education
Skills
Passions
Languages
Timeline
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Dominick Funaro

Dominick Funaro

Oceanside,NY

Summary

Dedicated IT Support Technician with hands-on experience in troubleshooting and maintaining hardware, software, and network systems in dynamic, fast-paced environments. Proficient in providing customized product recommendations aligned with district needs, leading to well educated purchases. Skilled in managing both Mac and Windows systems, supporting AV/virtual setups, and resolving technical issues with a customer-focused approach. Proven ability to streamline onboarding processes, maintain hardware inventory, and document support procedures to enhance operational efficiency. Adept at collaborating with cross-functional teams and tackling complex technical challenges with a proactive and positive attitude. Passionate about delivering exceptional IT support to empower organizational growth and success.

Overview

6
6
years of professional experience

Work History

Technology Assistant Grade II

Oceanside Union Free School District
02.2021 - Current
  • Work closely and collaborate with the Network Administrator
  • Respond to and troubleshoot technology issues within the school district
  • Provided customized product recommendations aligned with staff and student needs, driving informed purchasing decisions and enhancing overall satisfaction.
  • Monitored technology product trends and identified evolving needs for both office and classroom environments to ensure optimal solutions were implemented.
  • Utilize device management software to organize and maintain equipment including desktops, laptops, iPads, Chromebooks, IP Phones
  • Install and configure software and hardware needed for staff and administrators
  • Perform routine network cabling within wiring closets throughout district
  • Create and configure new staff and student accounts and devices
  • Assist and arrange the technology for virtual meetings
  • Repair student learning devices and staff teaching devices
  • Update and maintain district website

Auto Detailer

Waterwerla
04.2019 - 03.2020
  • Practiced and promoted teamwork to provide customer satisfaction
  • Trained in all aspects of auto detailing in Atlanta, Georgia at GTechniq Serum Summit

Education

Bachelor of Science - Cyber Security Systems

St. John's University
Jamaica, NY
12.2020

High School Diploma -

Oceanside High School
Oceanside, NY
06.2016

Skills

  • Customer Support
  • Client communication
  • Database administration
  • Remote support
  • Google Workspace
  • Microsoft Office
  • SIEM
  • Windows
  • Mac
  • Mobile Device Management
  • Software and hardware installation

Passions

  • Technical Support
  • Customer Service
  • Network Administration
  • Cyber Security

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Technology Assistant Grade II

Oceanside Union Free School District
02.2021 - Current

Auto Detailer

Waterwerla
04.2019 - 03.2020

Bachelor of Science - Cyber Security Systems

St. John's University

High School Diploma -

Oceanside High School
Dominick Funaro