Dominick Gonzalez

Business-minded Network Administrator with 5 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Dynamic team player when interfacing with other staff members, vendors and end-users.

Computer Set-Up

• Setup, installed and configured computers in various business locations to support operations and reporting.
• Fixed hardware, devices and software to set up work stations for new employees.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Problem-Solving

• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Communication

• Answered over 20 calls and emails per day at company's help desk, assisting employees and customers with troubleshooting computer issues.
• Communicated with vendors to locate replacement components and resolve advanced problems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding to complete installations or resolve physical network or power issues.

• Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
• Familiar with security standards and usability optimization.
• Effectively operates alone to troubleshoot and fix concerns.