Summary
Overview
Work History
Education
Skills
Timeline
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DOMINICK J. GUZZI

Lake Jackson ,USA

Summary

Friendly and enthusiastic with various areas of capabilities with 15+ years working for the Subway Brand. Able to learn new tasks quickly and proficient in growing key customer relationships. I always strive to represent my establishment with a friendly, professional demeanor at all times. I have many years of experience driving sales and profitability through proven strategies. Adept at building and maintaining high-performance, reliable teams.

Overview

19
19
years of professional experience

Work History

Director of Operations

Subway DV Group
11.2022 - Current
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
  • Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

General Manager/ Director of Operations

Subway Restaurants
06.2021 - 11.2022
  • Analyze, train and assist franchisee / multi-unit owner in operations. Overseeing operations in four high vol. SUBWAY stores. Training and guiding manager and all team members in day-to-day operations, weekly food costs, labor hours and scheduling.
  • Assisting in food orders and product availability and inventory movement.
  • Train and assist Franchisees and Managers on upcoming advertising campaigns / promotions and University of Subway training.
  • Help to ensure each store has the knowledge and the tools they need to correct and pass all Health Dept. and Steritech visits.
  • Monitor and resolve all Medalia surveys (customer surveys).
  • Making sure that franchisees and all employees are trained in Subway brand standards.
  • In charge of Menu Manager/Pricing and Tipping Reports
  • Extensive knowledge of all Subway equipment and very capable on small repairs, assist in coordinating with reputable companies on larger repairs.
  • General knowledge of restaurant equipment; Duke, Nu-vu, Manitowoc, Turbo Chef, Merry Chef and ect

Business / Field Consultant

SUBWAY Development
04.2010 - 06.2021
  • Oversee and evaluate 35 - 40+ assigned Subway brand locations.
  • Train and coaching Franchisees and Managers on proper Operations of Subway restaurants.
  • Assisting Franchisees and teams on following and keeping up with brand standards.
  • Checking and guiding the brand in food safety, quality and temperatures of all foods to ensure that a quality product is being served to customers at all times.
  • Train franchisees and managers in product formulas, bread baking skills as well as training on all other aspects of running a successful restaurant.
  • Develop strategies, policies and procedures for helping each store increase sales and profits.
  • Communicate and coaching franchisees on analyzing P & L reports, following the SUBWAY business model to ensure a return on investment.
  • Finding potential locations, conducting site reviews.
  • Working with contractors, over-seeing decor blue prints.

Manager / General Manager

Subway Restaurants / Footlong inc
02.2006 - 03.2010
  • Responsible for restaurant customer service / shop operations
  • Supervising all employees and food safety standards.
  • Managing weekly food orders, deliveries and inventory.
  • Recruiting potential employees, hiring, scheduling and training new sandwich artist. University of SUBWAY training
  • All daily / weekly / monthly paperwork
  • Communicate changes (food preparations and or formulas)
  • Rewarding and terminating when needed.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Ensuring that all local and federal health and food safety codes are maintained, along with company safety and security policy are properly followed.

Education

SUBWAY Business / Field Consultant - Franchisee training and Brand standards

Franchisee World Headquarters
Milford, CT
05.2011

Associate of Arts - Business Administration

TVI Community College (J.M.M. Campus)
Albuquerque, NM
06.2003

High School Diploma - Basic studies

Liberty High School
Youngstown, Ohio
06.1987

Skills

  • Customer service
  • Managerial & customer leadership
  • Active Learning and goal setting
  • Process improvements
  • Communications and Media
  • Profit and Loss
  • Profit and loss
  • Microsoft office tools
  • Personal and Human resources
  • Staff building and team training
  • Judgment and Decision Making
  • Social Perceptiveness
  • Budgeting and cost control
  • Inventory controls
  • Systems implementation
  • Data management & measurements

Timeline

Director of Operations

Subway DV Group
11.2022 - Current

General Manager/ Director of Operations

Subway Restaurants
06.2021 - 11.2022

Business / Field Consultant

SUBWAY Development
04.2010 - 06.2021

Manager / General Manager

Subway Restaurants / Footlong inc
02.2006 - 03.2010

SUBWAY Business / Field Consultant - Franchisee training and Brand standards

Franchisee World Headquarters

Associate of Arts - Business Administration

TVI Community College (J.M.M. Campus)

High School Diploma - Basic studies

Liberty High School

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DOMINICK J. GUZZI