Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
DOMINICK J. GUZZI

DOMINICK J. GUZZI

Lake Jackson ,USA

Summary

Friendly and enthusiastic professional with various areas of capabilities. 18+ years working for the Subway Brand, along with 5+ years of property management, leasing and oversight. Able to learn new tasks quickly and very proficient in growing customer relationships. I always strive to represent my establishment with a friendly, professional demeanor at all times. I have many years of experience driving sales and profitability through proven strategies. Adept at building and maintaining high-performance, reliable teams.

Strong leader and a problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

An encouraging, positive self-starter with talents for team building, leading and motivating, as always with excellent customer service.

Dedicated to applying training, monitoring moral and individual talents to enhance employee engagement and boost performance.

Overview

20
20
years of professional experience

Work History

Director of Operations

Subway DV Group
11.2022 - Current
  • Oversees daily operations across multiple areas and departments, ensuring seamless coordination and efficient execution of tasks and job completions..
  • Monitored budget and utilized operational resources to streamline controls.
  • Oversees day-to-day production activities in accordance with all Properties, business objectives.
  • Oversees company properties, tenants and owned shops.
  • successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Defined, implemented, and revised operational policies and guidelines.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
  • Implemented quality control measures to maintain high standards of service delivery.
  • Managed inventory control systems, optimizing stock levels and reducing waste.
  • Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
  • Increased customer satisfaction with detailed quality control checks, ensuring all products met stringent quality standards before release.
  • Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

General Manager/ Director of Operations

Subway Restaurants
06.2021 - 11.2022
  • Analyze, train and assist franchisee / multi-unit owner in operations. Overseeing operations in four high vol. SUBWAY stores. Training and guiding manager and all team members in day-to-day operations, weekly food costs, labor hours and scheduling.
  • Assisting in food orders and product availability and inventory movement.
  • Train and assist Franchisees and Managers on upcoming advertising campaigns / promotions and University of Subway training.
  • Help to ensure each store has the knowledge and the tools they need to correct and pass all Health Dept. and Steritech visits.
  • Monitor and resolve all Medalia surveys (customer surveys).
  • Making sure that franchisees and all employees are trained in Subway brand standards.
  • In charge of Menu Manager/Pricing and Tipping Reports
  • Extensive knowledge of all Subway equipment and very capable on small repairs, assist in coordinating with reputable companies on larger repairs.
  • General knowledge of restaurant equipment; Duke, Nu-vu, Manitowoc, Turbo Chef, Merry Chef and ect

Business / Field Consultant

SUBWAY Development
04.2010 - 06.2021
  • Oversee and evaluate 35 - 40+ assigned Subway brand locations.
  • Train and coaching Franchisees and Managers on proper Operations of Subway restaurants.
  • Assisting Franchisees and teams on following and keeping up with brand standards.
  • Checking and guiding the brand in food safety, quality and temperatures of all foods to ensure that a quality product is being served to customers at all times.
  • Train franchisees and managers in product formulas, bread baking skills as well as training on all other aspects of running a successful restaurant.
  • Develop strategies, policies and procedures for helping each store increase sales and profits.
  • Communicate and coaching franchisees on analyzing P & L reports, following the SUBWAY business model to ensure a return on investment.
  • Finding potential locations, conducting site reviews.
  • Working with contractors, over-seeing decor blue prints.

Manager / General Manager

Subway Restaurants / Footlong inc
02.2006 - 03.2010
  • Responsible for restaurant customer service / shop operations
  • Supervising all employees and food safety standards.
  • Managing weekly food orders, deliveries and inventory.
  • Recruiting potential employees, hiring, scheduling and training new sandwich artist. University of SUBWAY training
  • All daily / weekly / monthly paperwork
  • Communicate changes (food preparations and or formulas)
  • Rewarding and terminating when needed.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Ensuring that all local and federal health and food safety codes are maintained, along with company safety and security policy are properly followed.

Education

SUBWAY Business / Field Consultant - Franchisee training and Brand standards

Franchisee World Headquarters
05.2011

Associate of Arts - Business Administration

TVI Community College (J.M.M. Campus)
06.2003

High School Diploma - Basic studies

Liberty High School
06.1987

Skills

  • Customer service
  • Leadership: managerial & customer driven
  • Active Learning and goal setting
  • Communications and Media
  • Profit and Loss
  • Strategic budgets and margins
  • Inventory controls
  • Microsoft office tools
  • Personal and Human resources
  • Employee retention, and team training
  • Judgment and Decision Making
  • Social Perceptiveness
  • Budgeting and cost control
  • Property management

References

Javier San Miguel (Owener: San Miguel Roofing) Ph: 979-299-8758

Lance Aasletten (Owener / Franchisee Marcos Pizza) Ph: 713-256-1550

Tonay Milner (Performance Food Group) Ph: 361-582-7540

Robert Clearly (SUBWAY legal / accountability) Ph: 203-783-7350

Rafael Garza (Subway Dev. / Houston office) Ph: 832-552-0043

Natasha Chiong (Subway HQ senior coordinator) Ph: 800-888-4848

Amber Reed (Subway QSR Supervisor) Ph: 502-804-6565

Aaron Tunney (QSR customer Sev trainer) Ph: 818-489-2349

Timeline

Director of Operations

Subway DV Group
11.2022 - Current

General Manager/ Director of Operations

Subway Restaurants
06.2021 - 11.2022

Business / Field Consultant

SUBWAY Development
04.2010 - 06.2021

Manager / General Manager

Subway Restaurants / Footlong inc
02.2006 - 03.2010

SUBWAY Business / Field Consultant - Franchisee training and Brand standards

Franchisee World Headquarters

Associate of Arts - Business Administration

TVI Community College (J.M.M. Campus)

High School Diploma - Basic studies

Liberty High School

Similar Profiles

CREATE PROFILE
DOMINICK J. GUZZI