Dominick McGinn
Spencer ,MA
Summary
Highly motivated and proficient Senior Customer Service Representative with six years of military experience. As outlined above, I have experience with handling logistical based operations daily from inbound and outbound equipment. As well as directing upward to twelve soldiers on a daily basis. Exhibits strong command of company policies and remains well-trained in product knowledge to offer quick and accurate assistance. Operates at a high level to meet and exceed customer and productivity standards.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
National Grid Usa Service Company
04.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Squad Leader
United States Army
08.2016 - 03.2022
- Maintained property and equipment inventory and crew assignments.
- While enlisted and on deployments was head of logistical operations for the base. On a daily basis maintained over 500,000 dollars worth of equipment.
- Directed and supervised all incoming and outgoing equipment from my base in Afghanistan from food mail and other needed supplies to operate.
- Supervised my squad members and reviewed completed work for accuracy, safety and quality.
- Determined necessity and type of additional resources and change of approach and techniques.
Education
High School Diploma -
David Prouty High School
Spencer, MA06.2016
Skills
- Database Maintenance
- Customer Support
- Team Monitoring
- All microsoft platforms
- Policy and Procedure Adherence
- Resolving Complex Issues
- Complaint Resolution
- Logistics
- Radio operations
- Managing and maintaining equipment
Timeline
Senior Customer Service Representative
National Grid Usa Service Company
04.2022 - Current
Squad Leader
United States Army
08.2016 - 03.2022
High School Diploma -
David Prouty High School