Dominick Mocerino
Bangor,PA
Summary
Dynamic Service Technician with a proven track record at NBSS/Food Prep Solutions, excelling in troubleshooting and installation. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in mechanical tools and committed to continuous improvement, consistently achieving high first-time fix rates while fostering a collaborative team environment.
Overview
35
35
years of professional experience
Work History
Service Technician
NBSS/Food Prep Solutions
03.1990 - 01.2025
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Education
GED -
New Jersey National Guard
Sea Girt, NJSkills
- Mechanical tools
- Customer service
- Punctual and reliable
- Troubleshooting skills
- Attention to detail
- Installation and repair
- Valid Driver's license
- Flexible and adaptable
Timeline
Service Technician
NBSS/Food Prep Solutions
03.1990 - 01.2025
GED -
New Jersey National Guard
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