Dominick Nole
university place
Summary
Dynamic and adaptable Department Manager with over 7 years of hands-on leadership, operations, and administrative experience. Recognized for guiding cross-functional teams of 10+ staff, consistently achieving monthly goals while fostering exceptional client relationships in high-pressure environments. Expertise in navigating fast-paced settings, resolving complex challenges, and dismantling operational barriers to enhance efficiency. Solid foundation in digital workflows, business administration, and team development positions for a long-term management or administrative leadership role that leverages technical acumen and interpersonal skills to drive impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Digital Department Lead / Dental Lab Manager
Spartan Dental Lab
01.2018 - Current
- Lead digital department with responsibility for multiple staff members, overseeing daily production and case management
- Thrive in fast-paced environments, quickly resolving bottlenecks and maintaining production flow
- Oversee design and printing of Dentures, Nightguards, Partials, and Frameworks using 3Shape and SprintRay, Asiga, DMG and other systems
- Build and maintain strong global client relationships through direct communication and issue resolution
- Manage inventory, suppliers, and budgets for a range of digital equipment and consumables
- Lead creation of training materials, SOPs, and safety protocols used by new and veteran staff
- Coordinate multi-department collaboration to streamline workflow across teams
- Switched from Analog services that made no division profit to a completely digital workflow approach creating +80% Profitability in the first year
- Oversaw daily operations to ensure timely completion of dental prosthetics.
- Mentored team members on best practices for production quality and efficiency.
- Managed inventory levels, ensuring adequate supply of materials for uninterrupted production.
- Analyzed production metrics to identify trends and areas for operational enhancement.
Dental Laboratory Technician
Spartan Dental Lab
01.2016 - 01.2018
- Assisted in the transition to digital production and supported CAD/CAM integration
- Performed model pouring, denture repairs, relines, and basic removable processing
- Fabricated dental prosthetics using CAD/CAM technology, ensuring precision and quality control.
- Collaborated with dentists to customize dental appliances based on patient specifications.
- Conducted thorough inspections of completed products to guarantee adherence to industry standards.
- Trained junior technicians on best practices for equipment operation and material handling.
- Streamlined workflow processes, resulting in enhanced production efficiency and reduced turnaround times.
Administrative Assistant
Alliance One
01.2015 - 01.2016
- Handled office administrative duties including scheduling, filing, and customer service
- Managed internal databases and tracked customer account activity
- Gained foundational business administration skills in a high-volume support environment
- Coordinated office operations, ensuring seamless communication across departments.
- Managed scheduling and logistics for meetings and events, optimizing time efficiency.
- Assisted in preparing reports and presentations, supporting executive decision-making.
- Streamlined data entry processes using advanced software tools for accuracy and speed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Diploma - Business Administration & Computer Science
Tacoma Community College
High School - undefined
Peninsula High School
01.2016
Skills
- 3D & CAD/CAM Tools: 3Shape, Asiga Composer, SprintRay, Chitubox, Netfab
- Administrative management
- Department collaboration
- Customer relations
- Admin Software: Microsoft Office Suite, Google Workspace, CRM Platforms
- Systems & Troubleshooting: PC/Mac, Printer Maintenance, File Management
- Operations Tech: Inventory Databases, Print Queues, Cloud Workflow Tools
- Strategic planning
Accomplishments
- Regularly meet or exceed departmental performance and efficiency goals
- Built a team of 10+ staff across digital and technical functions; led onboarding and continued training
- Successfully led 3 profitable department launches: Nightguards, Orthopedic Devices, Metal Frameworks
- Transformed an unprofitable legacy department into a consistent revenue generator
- Managed $200,000+ in production equipment and complex scheduling systems
- Designed marketing materials, training resources, and safety workflows used company-wide
- Excel in resolving technical challenges and adapting to shifting priorities without loss in productivity
- Built long-term client relationships, maintaining global account engagement and repeat business
Core Competencies
- Leadership of 10+ Staff Across Departments
- Staff Training, Workflow Creation & SOP Development
- High-Pressure Problem Solving & Crisis Management
- Business & Office Administration
- Digital Workflow Management (3D Printing, CAD/CAM)
- Inventory Control & Vendor Coordination
- Client Relationship Management & Global Engagement
- Project Planning & Goal Tracking
- Safety Protocols & Compliance (FDA/OSHA)
- Software/Systems Troubleshooting & Implementation
Certification
- 30+ Hours of CE (WASDL, NADL)
- Digital Nightguard, Framework, and Appliance Design (3Shape)
- TCS Flexible Appliance Processing
- Digital Workflow, 3D Printing & FDA Protocol Compliance
Websites
Timeline
Digital Department Lead / Dental Lab Manager
Spartan Dental Lab
01.2018 - Current
Dental Laboratory Technician
Spartan Dental Lab
01.2016 - 01.2018
Administrative Assistant
Alliance One
01.2015 - 01.2016
High School - undefined
Peninsula High School
High School Diploma - Business Administration & Computer Science
Tacoma Community College