Summary
Overview
Work History
Education
Skills
Awards
Volunteering
Timeline
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Dominick Pace

Bellingham,WA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building, customer service skills, and 20+ years in retail and outside sales. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

28
28
years of professional experience

Work History

Internet Sales Manager/Vehicle Acquisition Manager

Northwest Chevy of Bellingham
Bellingham, WA
07.2013 - 03.2024
  • Developed and implemented strategies for increasing internet sales volume.
  • Managed and monitored online marketing campaigns to ensure maximum ROI.
  • Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
  • Created content for social media channels to increase brand awareness and engagement.
  • Designed promotional campaigns using email marketing automation tools.
  • Integrated third-party applications into the company's websites such as CRM software or analytics tools.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained relationships and followed up with customers.
  • Negotiated product sales and trade-in deals for maximum profit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Conducted market research and reported on competitors.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Analyzed automotive industry trends and monitored changes in the market to identify new opportunities for vehicle acquisition.
  • Negotiated contracts with manufacturers, distributors, dealerships and other third-party providers to secure optimal deals on vehicles.
  • Monitored inventory levels across multiple locations to identify potential shortages or excesses of vehicles.
  • Conducted research on current and emerging technologies related to vehicle acquisition processes.
  • Collaborated with internal teams such as sales, marketing, finance, legal and operations to develop comprehensive strategies for acquiring vehicles.
  • Created reports documenting progress on vehicle acquisition projects along with key findings from data analysis activities.
  • Provided training sessions regarding best practices in the area of vehicle acquisition procedures for new team members.
  • Maintained detailed records of all transactions related to vehicle acquisitions including purchase orders, invoices, delivery documents.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.

Tax Analyst

Tax Defense Network Inc.
Jacksonville , FL
05.2009 - 05.2013
  • Reviewed client financial records and documents to ensure accuracy of reported income and deductions.
  • Analyzed tax returns to identify areas of potential savings for clients.
  • Identified various tax credits, exemptions, and deductions available to clients.
  • Advised clients on the most advantageous strategies for filing taxes.
  • Assisted in resolving IRS inquiries into client's tax filings.
  • Maintained up-to-date knowledge of changes in taxation laws and regulations.
  • Created reports summarizing the results of the Debt Analyst goals and performance on a daily, weekly and monthly schedule.
  • Collaborated with other professionals within the firm to review complex tax structures.
  • Assessed current year performance against past years' results in order to identify trends or anomalies that may require further investigation by management or external advisors.
  • Delivered best-in-class tax compliance advice and technical support to business departments and executive management to verify adherence to regulatory tax obligations.
  • Worked with tax, legal, IT and accounting teams as needed to improve tax compliance and reporting processes and developed integrated solutions to complex client and business issues.
  • Addressed process improvements for department with Debt Analyst and implemented changes accordingly.
  • Checked completeness of information when processing applications and transactions.
  • Set up and monitored payment plans and processed payments.
  • Discussed and explained various tax forms with taxpayers.
  • Answered questions from taxpayers and assisted individuals with creating a tailored plan of resolution.
  • Audited inbound and outbound calls to evaluate quality, accuracy and service levels of interactions.
  • Trained, mentored, motivated and led a group of 15-20 Debt Analyst in a sales and call center environment.

Community Liaison

VITAS Healthcare
San Diego , CA
05.2001 - 08.2008
  • Maintained relationships with key stakeholders in the local community.
  • Developed and implemented plans for outreach initiatives to engage community members.
  • Organized and coordinated public meetings, forums, and events.
  • Provided presentations on relevant topics to various groups within the community.
  • Conducted research and gathered data about current issues impacting the local area.
  • Responded to inquiries from residents regarding service availability or program information.
  • Participated in strategic planning sessions to develop new strategies for engaging residents.
  • Developed partnerships with organizations that serve similar communities in order to share resources.
  • Actively promoted positive messaging about the organization's mission throughout the region.
  • Attended conferences, seminars, and other professional development opportunities as needed.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Identified new resources within community and met with Doctors, Directors of Nursing, and facility managers/owners to discuss ways to blend such capabilities with current programs.
  • Established relationships with management, local leaders and community members to achieve program objectives.
  • Provided community education about local medical facilities, hospice care and resources to enlighten and inform.
  • Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
  • Created and offered continuing education to local medical facilities and staff in an assigned territory.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Educated clients on options to assist in making informed decisions.
  • Ability to manage and exceed goals within an assigned territory.
  • Suburb organizational and time management skills
  • Set up each week in advance using a CRM (Salesforce).

Corpsman

United States Navy(Enlisted), National Naval Medical Center
San Diego, CA
11.1995 - 11.2000
  • Assisted in delivering medical care to patients and documenting their progress in medical records.
  • Provided assistance with minor medical procedures, such as wound cleaning and dressing changes.
  • Performed basic laboratory tests, including urinalysis, hematocrits, and glucose levels.
  • Responded to emergency situations by providing basic life support measures.
  • Administered medications, vaccinations, and intravenous fluids according to physician instructions.
  • Conducted physical exams for new recruits entering the military service.
  • Maintained inventory of supplies and equipment used in patient care activities.
  • Collaborated with physicians and other healthcare professionals when developing treatment plans for patients.
  • Ensured that all safety protocols were followed during medical treatments or procedures.
  • Monitored vital signs of patients regularly throughout shift hours.
  • Organized patient charts, updated information into electronic health records system.
  • Instructed sailors and marines in first aid, self-aid and personal hygiene procedures.
  • Administered medications and immunizations.
  • Performed both emergency and routine medical procedures in high-pressure environments.
  • Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
  • Facilitated patient care by performing examinations and administering treatment.
  • Maintained health records for Marine and Navy personnel.
  • Performed medical duties for preventive and unscheduled care by conducting lab work, x-rays, phlebotomy and IV fluid administration.
  • Scheduled patient follow up-appointments to monitor injuries or illnesses.
  • Determined extent of injuries and illnesses to establish treatment priorities.
  • Strapped immobile or disabled patients to stretchers for easy transport to medical tent.
  • Administered first aid treatment or life support in prehospital settings.
  • Calmed patients by carefully explaining each step and remaining composed.
  • Assessed scene upon arrival for possible hazards or dangerous situations.
  • Bandaged wounds and determined necessity for stitches or sutures.
  • Performed CPR and used defibrillator on cardiac patients.
  • Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
  • Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
  • Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
  • Suctioned airways to clear obstructions and help patients breathe.
  • Lead Cosmetic Laser Tech in charge of safety and treatment of tattoo removals.
  • Well-versed in a multitude of different surgical lasers, wavelengths and nanometers to treat a variety of conditions.

Education

Bachelor of Arts -

University of Phoenix
Tempe, AZ
08-2004

Skills

  • Internet Sales
  • Digital Marketing
  • Online Marketing
  • Customer Service
  • Deal Closure
  • Sales Strategy Development
  • Data Analysis
  • Inventory Monitoring
  • Complex Negotiation
  • Compliance Verification
  • Team Oversight
  • Internet Marketing
  • Social Media
  • Email Marketing
  • Negotiating Rates
  • Proficient In Contract Negotiations
  • Developing New Business
  • Marketing
  • Business Development
  • Sales Management
  • Market Research
  • Account Management
  • Sales Process
  • Product Branding
  • Sales
  • Staff Coaching
  • Salesforce (CRM)
  • Paperwork Processing
  • Developing Presentations
  • Campaign Development
  • Creating Sales Strategies
  • Inventory Control
  • Product Knowledge
  • Lead Management
  • Closing Expertise

Awards

  • Navy and Marine Corp Achievement Metal for life saving interventions on a cardiac arrest patient
  • Meritorious Unit-Bronze Star
  • Good conduct metal

Volunteering

  • B.A.C.A. (Bikers against child abuse)-North Sound Chapter - 2015-2017

Timeline

Internet Sales Manager/Vehicle Acquisition Manager

Northwest Chevy of Bellingham
07.2013 - 03.2024

Tax Analyst

Tax Defense Network Inc.
05.2009 - 05.2013

Community Liaison

VITAS Healthcare
05.2001 - 08.2008

Corpsman

United States Navy(Enlisted), National Naval Medical Center
11.1995 - 11.2000

Bachelor of Arts -

University of Phoenix

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Dominick Pace