Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Dominick Pham

Little Elm,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Fund Accounting Manager

Goldman Financial Group
Denton, TX
12.2023 - Current
  • Analyzed and monitored the performance of investments against predetermined objectives.
  • Prepared daily, weekly, monthly, quarterly, and annual reports on fund performance.
  • Provided guidance to staff on accounting policies and procedures related to funds.
  • Managed the preparation of fund statements for investors in accordance with regulatory requirements.
  • Monitored investment portfolios for changes in market conditions or other factors that may affect returns.
  • Maintained relationships with clients through regular communication regarding their accounts.
  • Analyzed fund requests and managed fund distributions.
  • Reviewed financial reporting and information with clients and investors to meet legal disclosure guidelines.

Automotive Porter

Dodge Chrysler Jeep
McKinney, TX
12.2018 - 12.2020
  • Checked, fueled and cleaned vehicles prior to customer pickup.
  • Performed minor maintenance such as oil changes, tire rotations, and air filter replacements.
  • Moved cars from one location to another for transport or delivery purposes.
  • Inspected incoming vehicles for any damage prior to parking them in the lot.
  • Assisted customers with loading and unloading their vehicles when needed.
  • Responsible for keeping the dealership's lot clean and organized at all times.
  • Ensured that all vehicles were locked securely before leaving them unattended.
  • Maintained accurate records of vehicle movement throughout the lot.
  • Scheduled regular maintenance checks on all vehicles in the lot.
  • Reported any defects or damages found during inspections to supervisors immediately.
  • Kept up-to-date knowledge of current auto trends through reading industry publications.
  • Communicated effectively with customers regarding vehicle servicing needs and concerns.
  • Completed paperwork accurately when receiving new inventory into the dealership's system.
  • Cleaned interiors of returned rental and leased cars according to established standards.

Tap Room/Detour Cook

Legacy Food Hall
Plano, TX
11.2017 - 12.2018
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ordered supplies as needed for the kitchen.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Resolved customer complaints regarding food quality or services provided.

Line/Prep Cook

Earl’s Kitchen and Bar
Plano, TX
05.2017 - 08.2017
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Monitored inventory levels of all kitchen items and placed orders when needed.
  • Assisted in serving meals to customers as needed.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Adhered strictly to safety regulations while handling sharp knives or operating machinery.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.

Sales Associate

Foot Locker
Frisco, TX
09.2016 - 08.2017
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.

Store Associate

Seven Eleven
Little Elm, TX
04.2017 - 05.2017
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Demonstrated excellent customer service skills at all times.
  • Maintained knowledge of current promotions, policies concerning payment and exchanges.
  • Utilized computer systems for order entry, tracking, invoicing and other related tasks.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Assigned duties such as restocking shelves or cleaning work areas to team members.
  • Monitored employee performance to ensure adherence to company standards.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Answered telephone to give callers store information and look up order details.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Lead Valet

Lone Star Valet
Dallas, TX
12.2016 - 04.2017
  • Greeted customers and provided excellent customer service.
  • Managed team of valet attendants, delegating tasks and ensuring quality standards were met.
  • Maintained daily records including cash transactions, vehicle keys, and customer information.
  • Ensured proper handling of vehicles by monitoring the speed of attendants while driving cars on the lot.
  • Checked vehicles for any damages before handing over to customers.
  • Responded promptly to customer inquiries regarding vehicle locations or other requests.
  • Performed minor maintenance tasks such as cleaning interiors, checking fluid levels.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Organized weekly staff meetings to discuss performance issues or operational changes.
  • Inspected parking areas regularly for debris or hazards that could damage vehicles.
  • Conducted regular evaluations of staff performance and provided feedback when necessary.
  • Maintained accurate records of all vehicles parked onsite according to company guidelines.
  • Assisted with scheduling shifts for valets based on peak hours and special events.
  • Verified identification documents from drivers prior to releasing vehicles back into their possession.

Lead Cashier

Walmart
Frisco, TX
09.2016 - 12.2016
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Greeted customers and provided excellent customer service.
  • Balanced the daily tills at end of shift and prepared bank deposits for pick up.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Conducted weekly inventory checks to ensure product availability for customers.
  • Handled escalated customer service issues professionally and courteously.
  • Organized backroom operations including receiving, storing, restocking merchandise.
  • Assisted in developing store policies related to cashier activities and procedures.
  • Monitored team performance on an ongoing basis to ensure adherence to standards.
  • Managed the checkout process by monitoring long lines and calling additional staff if needed.
  • Addressed customer complaints promptly while remaining professional in challenging situations.

Relief Assistant Manager

Quik Trip Corporation
Frisco, TX
08.2015 - 09.2016
  • Coordinated scheduling of shift changes and ensured proper coverage for all shifts.
  • Monitored store operations, including customer service, inventory control, cash management and merchandising.
  • Assisted in the implementation of policies and procedures to ensure compliance with company standards.
  • Provided direction to staff during peak business times and monitored sales performance against established goals.
  • Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
  • Developed productive working relationships with employees to maximize efficiency and productivity.
  • Maintained accurate records of daily transactions such as sales receipts, deposits, returns and exchanges.
  • Analyzed financial data to identify trends or opportunities for improvement within the store.
  • Performed daily opening and closing duties such as setting up registers, reconciling tills and preparing deposit slips.
  • Reviewed employee performance evaluations regularly to ensure adherence to company standards.
  • Trained new employees on operational processes, customer service skills and product knowledge.

Education

High School Diploma -

Denton High School
01.2016

Business Management

Collin Community College

Skills

  • Software Implementation
  • Cash Management
  • Month-End Close
  • Staff Training and Development
  • Financial Statement Preparation
  • Cash Flow Management
  • Fund Accounting
  • Data Entry
  • Account Updating
  • Consultative Sales
  • Data Collection
  • Scheduling
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Vendor Management
  • Lead Generation
  • Sales Team Training
  • Upselling
  • Inventory Control
  • Order Processing
  • Customer Needs Assessment
  • Client Account Management

References

  • Rick Nguyen, (903) 864-2082
  • Jacob Payne, (940) 901-6373
  • Blake Smithers, (469) 931-7540

References

References available upon request.

Timeline

Fund Accounting Manager

Goldman Financial Group
12.2023 - Current

Automotive Porter

Dodge Chrysler Jeep
12.2018 - 12.2020

Tap Room/Detour Cook

Legacy Food Hall
11.2017 - 12.2018

Line/Prep Cook

Earl’s Kitchen and Bar
05.2017 - 08.2017

Store Associate

Seven Eleven
04.2017 - 05.2017

Lead Valet

Lone Star Valet
12.2016 - 04.2017

Sales Associate

Foot Locker
09.2016 - 08.2017

Lead Cashier

Walmart
09.2016 - 12.2016

Relief Assistant Manager

Quik Trip Corporation
08.2015 - 09.2016

High School Diploma -

Denton High School

Business Management

Collin Community College

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Dominick Pham