Dominick Pritchard
Raytown,MO
Summary
Dependable Clinical Engineering professional with over 20 years of experience in diagnosing issues and performing repairs. Demonstrates a comprehensive knowledge of machines and production processes, alongside a proactive approach to preventive maintenance. Proven leadership skills have fostered continuous improvement, operational excellence, and regulatory compliance while prioritizing patient safety.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Perioperative Biomed Technician
Children's Mercy Hospitals and Clinics
Kansas City, MO
11.2023 - Current
- Maintained Perioperative Department (22 OR Rooms)
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Performed routine maintenance on anesthesia machines according to manufacturer's guidelines.
- Conducted regular safety checks on anesthesia machines and other medical equipment used in the OR suite.
- Identified potential risks associated with the use of medical technology within the healthcare setting.
- Reviewed medical equipment specifications, manuals, and safety regulations to ensure compliance with organizational standards.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Addressed customer concerns with suitable solutions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Collaborated with team leaders on quality audits.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Assisted with installation, configuration, and maintenance of computer systems.
- Ensured compliance with all regulatory agencies such as The Joint Commission and Centers for Medicare and Medicaid Services.
- Served as a liaison between administration and other departments regarding OR-related matters.
- Collaborated with physicians and other healthcare professionals to provide optimal patient care in the operating room setting.
- Recognized by management for providing exceptional customer service.
Technical Services Manager (Kansas City & Springfield)
Agiliti Healthcare
Lenexa, US
07.2023 - 11.2023
- Lead the Mid-West Region in PM completion (3x).
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Promoted to Manager, Oct 2023.
- Managed annual budgeting process, including forecasting and financial planning.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Investigated incidents involving damage or loss due to improper operation of vehicles.
- Assigned and monitored vehicle maintenance schedules for fleet of vehicles.
- Greeted customers and provided exceptional customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Surpassed sales goals through implementation of successful marketing strategies.
- Maintained communication with all stakeholders throughout the life cycle of the project.
- Developed and maintained project plans, budgets, timelines and resource allocations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Delegated work to staff, setting priorities and goals.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Created monthly reports for senior management summarizing operational performance metrics.
- Negotiated contracts and agreements
- Conducted initial review of employee disciplinary issues to determine appropriate action.
Clinical Engineering Supervisor
Children's Mercy Hospitals & Clinics
Kansas City, US
07.2019 - 07.2023
- Provide medical equipment service to ensure safe and efficient operations for the patients.
- Managed 390-bed hospital (2 hospitals and 14 clinics
- Monitored staff performance and addressed issues.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assessed team members' skills and assigned tasks accordingly for optimal efficiency.
- Led a team of 18 employees, ensuring high productivity and excellent customer service, including Imaging, General, and Labs teams.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Scheduled interviews for potential candidates
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with regulatory standards such as HIPAA, COLA, CAPS, CMS, and JCAHO.
- Reviewed financial documents such as contracts, invoices, and requisitions for accuracy and completeness.
- Collaborated with department heads to develop annual operating budgets.
- Participated in conferences, seminars, and other industry events related to corporate education initiatives.
Biomedical Equipment Specialist (Team Lead)
Methodist Le Bonheur Healthcare
Memphis, US
04.2016 - 07.2019
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Oversaw training and development programs to enhance team skills and knowledge.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Delegated tasks appropriately according to individual skill sets.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Led a team of 12 individuals in achieving quarterly sales targets, exceeding goals.
- Ensured compliance with company policies and procedures throughout the team.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Researched latest industry trends related to technology used in medical devices.
- Repaired medical equipment, replacing, or correcting broken parts, shorts, voltage, clearances and tolerances.
- Repaired medical equipment after thoroughly testing to diagnose root issues.
- Trained hospital personnel in the use, troubleshooting, and maintenance of biomedical devices.
Biomedical Equipment Technician III (Team Lead)
Tracelogix Corporation
Memphis, US
04.2005 - 04.2016
- Repaired medical equipment after thoroughly testing to diagnose root issues.
- Troubleshooted technical issues with biomedical equipment and resolved them promptly.
- Performed preventive maintenance
- Conducted root causes analysis to develop corrective action plans.
- Recruited, trained, and supervised new staff members.
- Organized team meetings to discuss progress and challenges.
- Led a diverse team of 15 members, fostering a collaborative and high-performance culture.
- Performed soldering of through-hole and surface mount components to printed circuit boards according to customer specifications.
- Inspected soldered joints for quality assurance utilizing microscope and x-ray inspection techniques.
Education
Bachelor's Degree - Technology Management
Southern New Hampshire University
12.2025
Associates - Electrical Engineering
Remington College
Memphis, TN12.2005
Skills
- Electronics repair proficiency
- Preventive maintenance planning
- Biomedical equipment expertise in multiple departments
- Patient safety management
- Professionalism
- Perioperative experience
- Healthcare Technology Management
- Multitasking capacity
- Medical device troubleshooting
- Clinical systems integration
- Regulatory compliance
- Continuous improvement mindset
- Project management experience
- Medical equipment calibration
- Contract management
- Customer service
- Budget management
Certification
- Certified Biomedical Technician (CBET), AAMI
- Certified Healthcare Technology Manager (CHTM), AAMI
Accomplishments
- William A. Marsh Scholarship (2023)
- Tech Nation 40 under 40 (2023)
Affiliations
· HTMA Midwest Board Member
Timeline
Perioperative Biomed Technician
Children's Mercy Hospitals and Clinics
11.2023 - Current
Technical Services Manager (Kansas City & Springfield)
Agiliti Healthcare
07.2023 - 11.2023
Clinical Engineering Supervisor
Children's Mercy Hospitals & Clinics
07.2019 - 07.2023
Biomedical Equipment Specialist (Team Lead)
Methodist Le Bonheur Healthcare
04.2016 - 07.2019
Biomedical Equipment Technician III (Team Lead)
Tracelogix Corporation
04.2005 - 04.2016
Bachelor's Degree - Technology Management
Southern New Hampshire University
Associates - Electrical Engineering
Remington College
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