Over 30 years of progressive experience as a knowledgeable and talented leader in Operations and Construction Manager. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Construction Manager
Subway Market Operations
Otisville, NY
06.2022 - 12.2022
Verified completed projects met approved time, quality and cost estimates.
Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
Communicated daily with vendors to keep project fully operational.
Surveyed sites to determine material needs and accurately manage inventories and budgets.
Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
Conducted routine quality audits to verify progression against specifications and initiated corrective actions to remedy concerns.
Digitally archived weekly progress and technical knowledge base photographs of all assigned projects.
Communicated daily with vendors to keep project fully operational
Business Consultant/Construction Manager
Subway Restaurants
Otisville, NY, MA, NY, VT
09.2009 - 06.2022
Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures
Used multiple resources and tools for evaluating and presenting solutions
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Provided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight
Assessed, optimized and elevated operations to target current and expected demands
Contacted and followed up with tenants on renewal notices
Established and implemented leasing goals while managing effective lease expiration program
Negotiated with landlords to obtain reasonable rents, deductions and term options
Trained users to operate and manage hardware and software
Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients
Resolved service request by individually troubleshooting and addressing user issues
Proactively identified and solved complex problems related to employee training, management and business direction
Evaluated situations and delivered targeted solutions using various tools and resources.
Led corrective action plans, procedure development, staff performance reviews and training programs.
Managed more than 120 client businesses.
Franchise Owner
Subway Restaurant
Orange County, NY
11.2004 - 01.2012
Managed labor, inventory and overhead costs effectively to maintain business profitability.
Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Cultivated strong relationships with customers via in-store connections and strong social media presence.
Increased business with improved marketing and customer service strategies, resulting in +15% in revenue each year.
Recruited and developed successful leadership staff to handle day-to-day business operations.
Trained and motivated employees to perform daily business functions.
General Manager
Dunkin
01.1990 - 01.2004
Responsible for labor management, daily operations, and customer care for five restaurants
Managed financial performance to budgets, focusing on payroll, cash and receipts, productivity, food costs, security of funds and operating expenses and adhered to cash management policies
Hired, trained and oversaw 50+ employees
Controlled profit loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.