DOMINICK ROBINSON
Bethlehem,United States
Summary
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
16
16
years of professional experience
Work History
Logistics Scheduler
Air Products & Chemicals
02.2022 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes. Managed approximately 30+ incoming calls, emails and per day from customers.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Receiving Clerk Lead
Keurig-Dr Pepper
01.2020 - 01.2021
- Documented inbound raw material shipments
- Coordinate LTL and Dunnage pickups
- Implemented storage and labeling procedures for materials
- Trained and mentored in receiving and inventory concepts and procedures
- Conducted physical inventory counts and reconciled with levels recorded in SAP.
- Handled day-to-day shipping and receiving overseeing more than 5-10 loads of perishable goods per day.
Coordinator Lead
DHL Group
01.2020 - 01.2020
- Documented counts and sorted finished work to promote easy access for shipping or additional processing
- Maximized efficiency by removing safety hazards and debris from work areas
- Implemented new working processes which delivered continued improvements
- Conducted training and mentored team of 10-15 associates to promote productivity, accuracy and commitment to friendly service
- Performed root cause analysis in deficient areas to identify and resolve central issues.
Delivery Driver
United Parcel Service
01.2019 - 01.2020
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Completed on-time deliveries by choosing best and most efficient routes
- Operated vehicle safely in highly congested areas with no traffic violations
- Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
- Operated light trucks to deliver loads as far as 30 miles from home location. Averaged 75+ stops.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Miscellaneous/Jitney Driver
Dixie Cups
01.2015 - 01.2019
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Dispose of damaged or defective items, or return them to vendors
- Recommend disposal of excess, defective, or obsolete stock., Conflict Resolution Ambition ActiveListening Experienced Experienced Skillful Adaptability Experienced.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Developed strong relationships with operators, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Trainer
Delta Global Services
01.2009 - 01.2015
- Announce flight delays and descent preparations
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Trained and mentored 10+ new personnel hired to fulfill various roles.
Education
Bachelor of Science - Psychology
Coastal Carolina University
Conway, SC12.2009
Skills
- Active Listening
- Customer Service
- Inventory Control
- Labeling Procedures
- Prepare Reports
- Receiving
- Root Cause Analysis
- SAP
- Shipping
- Shipping & Receiving
- Staff Management
- Turnover
- Warehouse Operations
Timeline
Logistics Scheduler
Air Products & Chemicals
02.2022 - Current
Receiving Clerk Lead
Keurig-Dr Pepper
01.2020 - 01.2021
Coordinator Lead
DHL Group
01.2020 - 01.2020
Delivery Driver
United Parcel Service
01.2019 - 01.2020
Miscellaneous/Jitney Driver
Dixie Cups
01.2015 - 01.2019
Customer Service Trainer
Delta Global Services
01.2009 - 01.2015
Bachelor of Science - Psychology
Coastal Carolina University
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