Dominick Rosado
Aberdeen,MD
Summary
Dedicated professional with strong communication skills and waste management expertise, previously at Walgreens. Proven ability to maintain high cleanliness standards and resolve customer issues effectively, enhancing overall satisfaction. Experienced in decontamination procedures and hazardous materials handling, contributing to a safe and welcoming environment. Committed to excellence in service delivery and teamwork.
Overview
2
2
years of professional experience
Work History
Sanitation Crew Member
Bartenrfelder Sanitation
03.2024 - Current
- Maintained neat, clean and sanitized work areas.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Improved overall facility cleanliness by diligently following established sanitation protocols and guidelines.
Customer Service Cashier
Walgreens
01.2024 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Customer Service Representative
Ripken Stadium
07.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Free State Challenge
Aberdeen, MDSkills
- Strong communication skills
- Heavy equipment operation
- Decontamination procedures
- Basic computer literacy
- Quality control inspection
- Sanitation procedures
- Physical stamina and strength
- Waste management expertise
Timeline
Sanitation Crew Member
Bartenrfelder Sanitation
03.2024 - Current
Customer Service Cashier
Walgreens
01.2024 - 02.2024
Customer Service Representative
Ripken Stadium
07.2023 - 09.2023
GED -
Free State Challenge
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