Dominick Salas
Dallas,TX
Summary
Customer Experience Specialist Experienced in customer service, capable of greeting guests and making them feel welcome. Adept at developing and implementing customer service strategies that drive satisfaction, retention, and revenue growth. Proficient in problem-solving and working in a fast-paced environment. Dynamic and energetic professional with six years of customer service experience. Motivated to maintain customer satisfaction and contribute to company success. Nominated as Student Ambassador and Captain of my high school golf team and graduated in the top 10% of my class. Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds. Entry-level automotive sales professional eager to develop acquired skills and contribute in a team-based environment.
Overview
8
8
years of professional experience
Work History
New Car Sales Consultant
Toyota Of Dallas
01.2024 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Responded to customer enquiries via telephone and email.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
- Collaborated with marketing team to develop effective promotional campaigns that attracted new customers to the dealership.
- Provided detailed follow-up communications with potential buyers after initial consultation or test drive to address any questions and maintain interest in the dealership.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
Tommy Terrifics Head Customer Service Representative
Tommy Terrifics
01.2021 - 12.2023
- Greeted customers in a friendly and professional manner at a busy car wash, ensuring a positive first impression and exceptional customer service
- Effectively communicated services, promotions, and pricing options to customers, addressing any inquiries or concerns promptly and courteously
- Demonstrated strong interpersonal skills, actively listening to customer needs and providing personalized recommendations to enhance their car wash experience.
- Provided leadership, guidance, and support to the customer service team, including hiring, training, coaching, and performance management
- Establishing team goals, and monitoring progress to ensure the team meets or exceeds customer service objectives
- Acting as an escalation point for challenging customer inquiries or complaints, ensuring prompt resolution and customer satisfaction.
- Demonstrated expertise in responsible alcohol service, ensuring compliance with local, state, and federal regulations, as well as company policies
- Effectively checked identification and verified the legal drinking age of customers to maintain a safe and responsible environment
- Managed cash transactions and accurately processed payments, utilizing point-of-sale systems and maintaining a balanced cash drawer
- Collaborated with labor staff to uphold cleanliness, organization, and stock levels of the bar area, ensuring smooth operations and efficient service.
- Developed and implemented social media strategies across various platforms to increase brand visibility and engagement
- Managed social media accounts, including content creation and community engagement
- Monitored social media trends and emerging platforms to identify new opportunities for growth.
- Responded to customer inquiries and comments in a timely and professional manner.
Jersey Mike's Shift Leader
Jersey Mike's
01.2020 - 01.2021
- As a Shift Leader I ensure that each of the team associates follow their daily checklist and adhere to the break and lunch schedule
- I open the store and prepare for the business day ahead
- I create workstation staffing assignments and assist with all customer needs and prepare online orders.
TownePark-General Service Agent
TownePark
01.2018 - 01.2020
- As a General Service Agent I was trained to assist customers in valet, bellhop, and cashier
- I used my personal skills to proficiently organize and file all valet cars and stored luggage
- I handled incoming/outgoing phone calls
- The skills to work productively with minimal assistance and supervision
- As a trusted employee I opened and closed the cash drawer at the start and end of every shift.
Wilson Leather-Floor Sales
Wilson Leather
01.2018 - 01.2018
- Met personal sales goal with desire to constantly strive to achieve company sales and expectations
- Processed customer transactions, perform register function and follow company handling policies
- Always providing customers with exceptional customer service.
CICI'S Pizza-Floor Lead
CICI'S Pizza
01.2016 - 01.2018
- Greeted guests upon arrival, ensured experience while at the restaurant was memorable to build relationships
- Performed tasks such as taking orders, made deliveries, and maintained/operated food display
- Worked directly with chef, management, and cashier to create a seamless process for guest experience
- Supervised and coordinated dining room activities and directed staff to provide fast and courteous customer service.
Education
High School Diploma -
Texans Can Academy
06.2019
Skills
- Problem Solving
- Empathy
- Communication
- Active Listening
- Technical Knowledge
- Patience
- Adaptability
- Test drives
- CRM proficiency
- Cold-calling
- Friendly and Enthusiastic
Timeline
New Car Sales Consultant
Toyota Of Dallas
01.2024 - Current
Tommy Terrifics Head Customer Service Representative
Tommy Terrifics
01.2021 - 12.2023
Jersey Mike's Shift Leader
Jersey Mike's
01.2020 - 01.2021
TownePark-General Service Agent
TownePark
01.2018 - 01.2020
Wilson Leather-Floor Sales
Wilson Leather
01.2018 - 01.2018
CICI'S Pizza-Floor Lead
CICI'S Pizza
01.2016 - 01.2018
High School Diploma -
Texans Can Academy