Summary
Overview
Work History
Education
Skills
Timeline
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Dominick Thomas

McDonough,GA

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

14
14
years of professional experience

Work History

Technical Support Representative

Concentrix
03.2023 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times..

Data Entry Clerk

Radius Global
06.2018 - 03.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Customer Service Representative

Sirius XM
01.2015 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Corporate Travel Consultant

World Travel Holdings
08.2010 - 01.2015
  • Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of rules and procedures.
  • Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Booked tickets for air, rail, and ground transportation.

Education

High School Diploma -

Columbia High School
Decatur, GA

Skills

  • Technical Troubleshooting
  • Technical Support
  • Product Troubleshooting
  • Remote Support
  • Microsoft Outlook
  • Customer service expert
  • Sales and Upselling
  • Travel Documentation Expertise
  • Strong Communication Skills
  • Exceptional customer service
  • Data accuracy
  • Accuracy and Attention to Detail

Timeline

Technical Support Representative

Concentrix
03.2023 - Current

Data Entry Clerk

Radius Global
06.2018 - 03.2023

Customer Service Representative

Sirius XM
01.2015 - 06.2018

Corporate Travel Consultant

World Travel Holdings
08.2010 - 01.2015

High School Diploma -

Columbia High School

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Dominick Thomas